Key results:
- 350 charge points, across 63 sites in the UK
- Over 35,000 successful charging sessions to date, with 1,725 in April
- Serving a wide range of customer types, including; hotels, fleets, commercial businesses, leisure facilities, emergency services and trading estates.
Background
Mr Charger is a UK-nationwide OZEV-approved solutions provider, offering a turnkey service for electric vehicle (EV) infrastructure. From domestic to commercial installations, including groundworks, management, and ongoing maintenance, Mr Charger delivers a 360° experience. Their primary focus lies in managing the full lifecycle of charge points - especially in multi-family residential developments, from installation through to long-term service and support.
With the rise in demand driven by Part S Building Regulations, developers must now install EV charge points in all new homes with parking. Mr Charger steps in post-construction to bridge the gap between property developers and management companies - ensuring charge points are properly commissioned, maintained, and fully operational for residents and visitors.
The challenge: Limitations with previous CPMS providers
Before partnering with Monta, Mr Charger faced significant obstacles with previous charge point management system (CPMS) providers, including:
- Limited self-service: restricted ability to manage clients independently - often requiring third-party support, which reduced their ability to be agile and efficient, especially when issues arose.
- Slow, manual onboarding: The process involved manual form-filling, back-and-forth communication, and external management, which delayed deployments.
- Lack of functionality & visibility: Once onboarded, the platform offered a minimal feature suite. Mr Charger couldn’t manage tariffs, user access, or network changes without intervention.
“We were unable to scale efficiently - it was slow, frustrating, and made it difficult to meet client expectations.”
Richard Mills, Director of Mr Charger
Why Mr Charger chose Monta
Monta provided a powerful, flexible and fully self-service platform that allowed Mr Charger to independently manage their EV charging network, from installation and commissioning to ongoing servicing and support.
Within Monta Hub, Monta provided Mr Charger with the ability to manage their network to the high standard they strived for - and their customers expected. If Mr Charger needed support from Monta, the assignment of a dedicated Customer Support Manager, as well as a 24/7 support team - supported by a 110+ strong team of engineers, gave reassurance.
Further, Monta’s onboarding process - which enabled the commissioning of charge points, and set-up of users quickly, intuitively and within a user-friendly interface further assured Mr Charger that Monta was the correct partner.
“With Monta, we can onboard clients ourselves, manage tariffs, and deliver better service - all in real time. That’s why it’s now our default platform.”
Richard Mills, Director of Mr Charger
The results
1. Seamless self-service & faster deployments
- Easy-to-use interface and commissioning tools enable Mr Charger to install and activate multiple charge points quickly - even in bulk.
- On-site support features (like installer jobs) allow engineers to complete jobs on the same day, avoiding costly return visits.
2. Full operational control
- Mr Charger can now manage user access, apply dynamic tariffs, set up load balancing, and more - all without third-party intervention.
- Monta Hub provides full visibility and control across the network.
3. Scalable support for developers & property managers
- Mr Charger works closely with large developers (10,000+ homes/year), stepping in when the building is handed over to commission and operating chargers.
- They serve as the single point of contact for residents - handling hardware, software, and maintenance under one contract.
Real-world results: Westminster case study
In one standout project in Westminster, London, Mr Charger inherited a residential block with non-functional basement chargers. Despite quality electrical work by contractors, there was no network connectivity or software setup in place.
Mr Charger intervened, installing the hardware necessary to maintain a strong connection to the charge point. They then commissioned the units onto Monta in minutes, making them operational again for residents and visitors.
Today, Mr Charger has end-to-end operational control over every charge point on site, via Monta Hub. This enables them to remotely monitor and manage charge points - providing proactive maintenance before issues are even noticed by users.
The road ahead
After a successful year with Monta, Mr Charger is now positioned to scale further - bringing a high-quality, comprehensive EV charging solution to more sites across the UK.
“As we grow, we’re realising the full benefits of Monta. It’s a one-stop solution that helps us deliver a better experience to our clients – and grow our business.”
Richard Mills, Director of Mr Charger
