Monta features

Alerts

Monta Alerts deliver real-time notifications for charge point issues, automatically fixing what it can and alerting the right people when it can’t. It helps cut downtime, boost efficiency, and keep charging smooth for drivers.

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What are Alerts?

When there is an issue with any charge point integrated with Monta, there is a report created, no matter whether Monta or a third party is the one detecting it. There are multiple reasons why a report can be created. Depending on that reason, the system can react differently.

Sometimes, the Monta system will be able to solve the problem automatically: this is what we can ‘self heal’. When that is not possible, the system brings the report to the operator, site owner and/or installers responsible for that charge point so they can work on the issue.

In Monta Hub, there is a dedicated section where operators and site owners can find all reports created, and then assign those to their team members to solve it. They can also enter an installer’s details so that they are notified of the issue and can work on the charge point. On their team sections users are also notified about latest reports.

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What kind of reports are there?

Reports 2.0 is implemented in the Hub, and consists of 3 types of reports.

System generated

Used for events defined by our system, that will submit a report to you of the specific charge point or group of them.

User generated

A report generated by a user from within the Monta app and submitted to you.

Support/Intercom generated

A report developed by our customer support team and then submitted to you as an operator, installer or hardware manufacturer.

What can you do with it?

Operators and site owners benefit by saving both time and money, streamlining operations while improving site efficiency.

Troubleshooting

Monta’s system automatically detects and troubleshoots common charge point issues without the need for manual input. It handles problems in the background, like failed sessions or connection drops, so operators can maintain high uptime without constant monitoring.

Installer notified, revenue protected

When a human intervention is needed, the system raise it to the designated installer’s attention so that it can be solved in a timely manner so they can get their revenue source back.

Automatic installer updates

No need to contact the installer manually. They can be notified automatically when there is an issue that needs manual intervention.

Clear, measurable insights

Get a real-time overview of charge point issues and performance. With Monta, you can track, quantify, and analyse problems, turning scattered data into actionable insights for better decision-making and smoother operations.

Built to make life easier

Monta keeps charge points running smoothly by automating issue detection, alerting installers when needed, and giving operators full visibility. The result? Less downtime, faster fixes, and a better charging experience for everyone.

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