SmartQueue
Smart Queue is an intelligent queueing system that distribute EVs between charge points when they become available. Once it’s your turn, you get a notification.
What is SmartQueue?
Monta SmartQueue is a new feature that addresses the frustration of arriving at charging sites only to find all charge points occupied. It is a virtual queueing system where EV drivers can join a virtual queue for one or more charge points within a charging site and receive notifications when a charger becomes available, eliminating the uncertainty of waiting on-site.
For charge point operators, Monta SmartQueue offers the option to enable virtual queueing for private charge point sites. EV drivers can easily join the queue through the Monta app, ensuring a seamless and efficient charging experience for everyone involved.
Monta’s SmartQueue
What SmartQueue does for you
No more waiting on-site for a charging spot
With SmartQueue, you can virtually join the charging line from wherever you are. You’ll receive a notification when a charger becomes available, so you can arrive just in time to charge your vehicle.
Queue at multiple charge points on-site at once
SmartQueue allows you to queue for multiple chargers within a site, so you always have a backup plan in case your first choice is occupied.
Skip your turn
If you’re unavailable to start a charge, you can skip your turn. This feature will put you next in line and allows you to buy time when you need longer than 15 min to arrive at the charging site.
Streamline your charging process
SmartQueue revolutionizes the charging experience for businesses and housing associations by minimizing administrative work. With charger utilization self-managed by EV drivers using SmartQueue, efficiency and demand are optimized, ensuring effective use of charge points.
FAQ
Yes, Monta SmartQueue is completely free to use with the Monta app.
The charge point owner needs to enable the SmartQueue feature. If you are a site owner, you can find relevant information here activating SmartQueue in the Monta portal.
If the SmartQueue feature has been enabled by the charge point owner, you can find information here on how you can use SmartQueue in the Monta app.
If all the charge points in the charging site are occupied, you will be able to join the queue for all charge points within a site. Select the charge point group and select and click on “Join Queue.”
You will receive an in-app notification as soon as one of the charge points is ready for your charge. You’ll have a 15-minute window to initiate charging once it’s your turn, but if you need more time to reach the site, you can choose to skip your turn and be next in line, ensuring flexibility when you require extra time.
Yes, you can manage your turn to charge in the queue by specifying your vehicle and the amount you need to charge. You can also use “Skip turn” or “Leave queue” if necessary.
Once you have specified your payment method and confirmed the details, you can swipe on “Slide to start” to begin charging.
No, there is no obligation to charge your car or pay for the charging session if you join the queue. You have the flexibility to leave the queue at any time and rejoin later if needed.
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