Problem
Solution
Result
Key Results
- 920+ charge points across 150 sites migrated
- Over 52,800 charging sessions completed, delivering 1 million kWh
- Improved operational efficiency, allowing the creation of a new internal department
Customer background
In 2022, Liberty Global Ventures launched Egg, a renewable energy company in the UK, with the goal of providing innovative, sustainable energy solutions to both residential and business customers. They operate approximately 920 charge points (CPs) across 150 locations. Their clients include major corporations such as B&Q, Virgin/O2, Lookers, and RAC.
Egg introduced the region’s first subscription-based model for renewable energy systems, offering a comprehensive, all-in-one service that includes consultation, installation, management, and maintenance.
However, their early growth was slowed slightly by inefficiencies in their back-office systems, which couldn’t keep up with regulatory demands or support seamless scalability.
Egg turned to Monta for a comprehensive solution that would enable them to streamline operations, improve customer experience, and continue expanding their reach.
The challenge
Before Monta, Egg relied on charge point management platforms that proved inadequate for their growing needs. The legacy systems lacked essential features, struggled to meet evolving regulations, and required Egg to process payments manually—an inefficient practice that placed a strain on their small team.
The difficulty to integrate multiple systems under one roof caused a fragmented user experience, with Egg juggling up to eight different platforms for support. On top of that, Egg had to manage and distribute funds themselves, a task that would be both time-consuming and manual.
These operational hurdles prevented Egg from scaling effectively and delivering a seamless experience to their customers, putting them at risk of losing market share.
Why Egg chose Monta
Egg was looking for a provider who could simplify their back-office operations and enhance their ability to scale. After comparing options, Monta emerged as the best solution for several reasons.
First, Monta offered a user-friendly, hardware-agnostic platform that would unify all of Egg’s systems into one streamlined interface. The platform’s built-in payment reconciliation tools promised to eliminate the need for manual intervention, enabling Egg to focus on growing their business rather than handling payments.
Monta’s technology also offered an easy migration process, ensuring that Egg’s charge points could be transitioned smoothly with minimal disruption.
Additionally, Monta’s ability to develop and deploy new features quickly, such as a solar integration in just two weeks, was a key differentiator that appealed to Egg.
Monta implemented a comprehensive platform that resolved all the issues Egg faced with their previous providers. Monta migrated Egg’s 920+ charge points from the old systems, allowing the company to generate revenue quickly and reduce operational burdens.
The platform’s user-friendly interface empowered Egg’s customers to manage their accounts directly, enhancing the overall customer experience. Monta also provided automated financial reconciliation, eliminating the need for Egg to manually process payments, which drastically reduced the workload on their small team. As a hardware-agnostic platform, Monta enabled Egg to offer consistent service across all their devices, resulting in a smooth, integrated experience for both Egg and its customers.
The platform’s scalability was a game-changer for Egg, enabling them to rapidly onboard new clients and expand their market share. Monta’s solar integration was completed within two weeks, showcasing Monta’s agility in responding to Egg’s evolving needs.
The results
Since adopting Monta’s platform, Egg has seen dramatic improvements across their operations and overall business growth. The company migrated 926 charge points across 150 sites to Monta and, in just 12 months’ time, facilitated over 52,800 charging sessions, delivering more than 1 million kWh of energy for zero-emission driving.
These numbers were not only a testament to Monta’s ability to support Egg’s scalability but also reflected positively in Egg’s increasing market share in both the residential and enterprise segments.
The operational efficiencies gained allowed Egg to allocate resources toward developing a new internal department focused on managing their expanding portfolio of renewable energy solutions. This expansion helped Egg retain key clients and attract new customers who were previously hesitant due to the fragmented customer experience caused by their old systems.
Conclusion and future plans
Looking ahead, Egg plans to further expand its use of Monta’s platform as they continue to grow their presence in both the home and business markets in the UK.
Egg is particularly excited about upcoming features in Monta’s pipeline, which they believe will further enhance their offerings and allow them to stay at the forefront of renewable energy innovation.
The partnership with Monta has laid a strong foundation for Egg’s future, enabling them to focus on their strategic priorities of sustainability and customer satisfaction.
