Zapp Mobility turned to Monta – and saw a 330% revenue increase

Introduction

Zapp Mobility is one of Denmark's leading providers of comprehensive EV charging solutions, serving the entire market—from individual homes to large businesses. Their services support companies, municipalities, and EV drivers throughout Europe. From the beginning, Zapp Mobility's commitment to delivering a seamless experience has set them apart and fueled rapid business growth. Their approach ensures an outstanding charging experience for EV drivers while empowering business clients to confidently navigate the complexities of the EV charging market.

Scaling their business introduced some new challenges for Zapp Mobility, who – at the time – were still using manual processes for customer payouts and other recurring tasks. 

Zapp Mobility quickly realized that they needed Monta’s stable, proactive software system to automate and simplify their processes, as well as free up their time and resources to focus on providing the best possible customer experience for the increasing number of domestic and commercial customers using their services.

Customer background

As a leading Solution Provider in the Scandinavian region, Zapp Mobility was founded with the vision to simplify and democratize EV charging. Today, they specialize in providing all-in-one charging solutions (from hardware to installation to software), and have rapidly become a prominent player in the European EV charging market.

Zapp Mobility provides a comprehensive charging structure for both commercial and domestic customers across Europe. Their 145+ charging sites and 7000+ charge points already support EV drivers with user-friendly and flexible solutions.  As the demand for EV charging becomes more urgent, Zapp Mobility is also expanding their business into new regions (such as Germany) to satisfy the need for a consistently high-quality EV charging infrastructure across Europe.

As a company that’s highly committed to sustainability and innovation, Zapp Mobility aims to provide their customers with forward-thinking features—like dynamic pricing options or instant refunds for EV charging (both facilitated through their partnership with Monta)—on an ongoing basis, laying the foundation for both customer satisfaction and future growth.

The challenge

When they first started scaling their operations, Zapp Mobility faced several new challenges. In a highly complex market already saturated with options, managing their ever-growing portfolio proved to be difficult: without a cohesive and easily scalable solution of their own, they constantly felt one step behind.

Zapp Mobility’s greatest challenge stemmed from their inadequate software systems. They struggled with using manual processes for time-consuming tasks, such as managing EV driver tax refund schemes using complicated Excel sheets. According to their founder and CEO, Eric Scharnowski: “We used to go through 700-1000 rows in Excel sheets every time we needed to make a payout to our customers.”

Zapp Mobility’s rapid expansion needs were constantly getting blocked by the multiple inefficiencies caused by these manual processes, limiting their revenue potential and greatly increasing the amounts of wasted time and resources. This inability to effectively scale their operations slowed down Zapp Mobility’s growth and market reach, which impacted their overall business performance. 

Why Zapp Mobility chose Monta

Zapp Mobility knew that using an integrated software platform to simplify their manual processes wouldn’t just streamline their operations, but speed up their scaling endeavors as well. Ultimately, Zapp Mobility chose Monta because 

Monta offered them a robust CPMS and digital marketplace with enhanced scalability, ease of use, and flexibility. Monta’s software gave Zapp Mobility the ability to manage complex requirements across different types of charging setups, as well as multiple payment options. 

Monta’s platform also provided Zapp Mobility with an integrated solution that simplified the management of charge points, enabled dynamic pricing, and facilitated seamless digital transactions with and for their customers.

In addition to this, Monta’s plans and subscription features offered Zapp Mobility (and Zapp Mobility’s business customers) a new revenue stream through subscription services and enhanced customer engagement, which had a highly stimulating effect on their business and opened up further possibilities in new markets.

Zapp Mobility has seen substantial improvements in their daily operations and business growth since committing to Monta's platform. Besides a 30% month-over-month increase in charge points, they’ve also seen significantly higher charging volume rates (up to a 45%  month-over-month increase). 

Since Zapp Mobility has implemented Monta’s software solutions, their revenue has grown by an impressive 330% – and through Monta’s Marketplace, they’ve noticed a 117% increase in recurring service agreement revenue as well.
Thanks to this consistent growth,  Zapp Mobility could speed up their expansion strategies and stay ahead of their competition by offering a truly stellar EV charging experience for all their customers.

Testimonials

“Monta is the hub for our entire business. It allows us to move incredibly fast: we couldn’t move as quickly as we do on a company level without the ability to pull everything together into one simple, smooth place. It’s phenomenal.”

Eric Scharnowski, CEO and Founder of Zapp Mobility