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Alfen Integration Guide

This is a guide that shows how to install Monta on your Alfen charge point.
Written by Yana Yankova
Last updated: 9 April, 2024
In this guide

Please note that when you connect your charge point to Monta, we become the operator of the charge point. This means that you need to use Monta to control the charging process.

1. Prerequisites

Before installing the charge point, make sure that

  • You have a user account and are using the newest version of the Service Installer application. You can request an account at: http://support.alfen.com. Click on ‘Sign up for an account’. Note that new account creation may take several working days

  • Your charging station is already connected to internet via Wifi or with an Ethernet cable. The charge point and the computer you are using for the installation must be connected to the same network.

2. Download the ACE service installer

Download the installer on https://alfen.com/en/downloads and log into it.

ACE service installer

Please note that the ACE service installer must be updated before you proceed. The available updates should pop up as soon as you open the installer.

3. Find the identifier number and copy it

You will need this later, when you are connecting the charge point to Monta.

Capture 59

4. Select the Monta preset from the Alfen installer app

The following should be done:

  • Firmware Monta-A.fwi should be uploaded if lower than 4.14

  • Firmware Monta-B.fwi should be uploaded if higher than 4.14+

  • Please note that we always recommend to update to the latest version, so Monta-B. fwi should be the one to use by default.

    You can download Monta-A.fwi here or Monta-B.fwi here.

5. Upload the firmware file

Begin by clicking on “Update Firmware” in the bottom right corner.

When the window pops up, click on the three dots “…”.

Then select to upload Monta-A.fwi or Monta-B.fwi.

Click on “Start upload” and update the firmware. You should get a message that the firmware was uploaded successfully, then close.

Screenshot28429 15

6. Select your charge point

From the left side if the screen click on your charge point.

It can be done on the left side of the screen (ID ACExxxxxxx)

Click on charge point icon on the top of the screen.

Make sure to check the following settings:

Backoffice preset: Monta

Protocol: OCPP 1.6

image 3 83

Note: When using a SIM card, the connection to backoffice might take up to an hour!

7. Connecting the charge point to your Monta account

Now you need to add and connect your charge point to your Monta account.

You can do this through either Monta Charge or Monta Hub.

Need to talk to a specialist?

Contact our support team

Private users
Start a chat in the Monta app on your mobile device of choice.
Open Monta app
Open hours: 24/7, 365
First reply time: <5 minutes
Business customers
Sign in the Monta Portal and create a support ticket.
Open hours: 07:00 – 23:00 CET
First reply time: <3 business days
Certified installers
Book a guided call with an installation specialist.
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Open hours: Mon – Fri
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