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Best practices for charge point installers

In this guide you will find the most important things you need to read and prepare before you go on site to install a charge point.
Written by Yana Yankova
Last updated: 29 February, 2024
In this guide

Hardware preparation

This is the most important part of the whole process. Please read the following checklist and make sure you understand the process.

1. Find the relevant installation guide

Begin by browsing the installation guides we have available here.

2. Physically connect the charge point to electricity

We highly encourage you to setup the Charge Point prior to installing on site, in order to identify any obstacles, before installing on site for the customer.

You can find the relevant information in the manual that comes with the hardware.

3. Check the internet connectivity options of the site

Consult with the customer on site, what kind of internet connection the charge points are going use. These can include:

  • Ethernet / LAN cable
  • 3G/ 4G – SIM card
  • Wi-Fi

In the installation guide we include how to connect the charge point to the internet.

4. Access the charge point configurations

You need to check how you can access the charge point configurations. This can be done by:

  • Connection with Ethernet/ LAN cable
  • Bluetooth
  • Charge point Hotspot
  • Charge point screen
  • Charge point specific cable

You can find this information in the installation guide for the specific charge point brand.

Administrative preparation

After you have physically installed the charge point and connected it to Monta, it is time to add and connected the charge point to the Monta account of the customer.

There are different setups that are defined by the customer, prior to installation. Check out the following options and see which one fits the customer’s setup.

Option 1: Installer link

If you have received a Public Installer link, this means that the administrative part has been done by the Owner or Administrator of the charge points. Here is a guide on using Installer links.

Option 2: Connect a charge point via Monta

Check in with the customer if the charge point is already added to their Monta account. If that is the case, then you just need to find the charge point in Monta Charge or Monta Hub with the customer, click “Connect” and follow the steps in Monta Charge or Monta Hub.

Option 3: Team setup for client

If you need to set up the administrative part on behalf or together with the customer, here is what you need to do:

  1. Create a Team in Monta Charge or Monta Portal
  2. Invite the customer to the Team from Monta Charge or Monta Hub
  3. Add and connect the charge point in the Team via Monta Charge or Monta Hub

If more administration is needed or you have other questions post-installation, you can:

  • Join Monta’s weekly “Installer Q&A” Webinar
  • Contact the charge point Operator for assistance

Get help from Monta

If you have gone through the checklists, but you still have questions prior to the installation, you can create a ticket to our Site Enablement Team or book a pre-installation consultation here.

Need to talk to a specialist?

Contact our support team

Private users
Start a chat in the Monta app on your mobile device of choice.
Open Monta app
Open hours: 24/7, 365
First reply time: <5 minutes
Business customers
Sign in the Monta Portal and create a support ticket.
Open hours: 07:00 – 23:00 CET
First reply time: <3 business days
Certified installers
Book a guided call with an installation specialist.
Book a call
Open hours: Mon – Fri
09:00 – 17:00 CET