This is the most important part of the whole process. Please read the following checklist and make sure you understand the process.
Begin by browsing the installation guides we have available here.
We highly encourage you to setup the Charge Point prior to installing on site, in order to identify any obstacles, before installing on site for the customer.
You can find the relevant information in the manual that comes with the hardware.
Consult with the customer on site, what kind of internet connection the charge points are going use. These can include:
In the installation guide we include how to connect the charge point to the internet.
You need to check how you can access the charge point configurations. This can be done by:
You can find this information in the installation guide for the specific charge point brand.
After you have physically installed the charge point and connected it to Monta, it is time to add and connected the charge point to the Monta account of the customer.
There are different setups that are defined by the customer, prior to installation. Check out the following options and see which one fits the customer’s setup.
If you have received a Public Installer link, this means that the administrative part has been done by the Owner or Administrator of the charge points. Here is a guide on using Installer links.
Check in with the customer if the charge point is already added to their Monta account. If that is the case, then you just need to find the charge point in Monta Charge or Monta Hub with the customer, click “Connect” and follow the steps in Monta Charge or Monta Hub.
If you need to set up the administrative part on behalf or together with the customer, here is what you need to do:
If more administration is needed or you have other questions post-installation, you can:
If you have gone through the checklists, but you still have questions prior to the installation, you can create a ticket to our Site Enablement Team or book a pre-installation consultation here.
