Monta logo
Back to Help center

Monta Hub

Request to enable Team invoicing

Learn how to request to enable monthly invoicing for Business or Enterprise Teams.
Written by Yana Yankova
Last updated: 6 May, 2024
In this guide

If your Team has Business or Enterprise plan, the Team can request to receive monthly invoices.

In order to enable invoicing you need to go through an approval process, where Monta’s Finance department will look into your request.

Please note that:

  • You can only request to enable invoicing from Monta Portal for now (Not Hub)
  • Only an Operator, a Team Owner or an Admin with Wallet rights can make this request
  • The Team must be associated to a VAT- registered company, also legible for cross border transactions within the EU
  • The Finance Team review takes approximately 10 business days
  • Before Team invoicing is approved, the Team cannot go into minus and therefore needs to deposit funds into the Monta Wallet.

Request to enable Team invoicing

  1. Open the Team in Monta Hub and select Team Wallet
  2. Click on Enable invoicing
  3. Enter the company VAT number
  4. Specify how you are going to use the Team Wallet
    • Toggle on if Team members will use the Wallet to pay for charging
    • Toggle on if you are going use the Wallet for Sponsoring charge points
  5. Add any relevant company information and click on Next
    • Please note that you must fill in at least one field before you can move to the next step. Monta’s Finance Team is going to use the information on this page when reviewing your request.
  6. Your invoice request is now processing and an email will be sent you with an update.

See your request

You can check on your request in the Monta Wallet

  1. Click on Team Wallet
  2. On the request banner, click on See info
    • If you have questions, write to finance@monta.com and refer to your request id
  3. If you want to delete your request, click on Delete request and confirm

Request has been approved

If you receive an approval email from Monta’s Finance Team, you can now use invoicing on your Team Wallet.

We strongly recommend to carefully read the conditions of the approval before you proceed to use the Team Wallet for payments.

Using Team Wallet without invoicing

You can use the Team Wallet without enabling invoicing, as well. You can do this while you wait for your request to be approved, if your request has been rejected or in general.

In order to use the Team Wallet for payments, you will need to prepay into your Monta Wallet.

  1. Click on Team Wallet
  2. Click on the action dots button
  3. Select Deposit funds
  4. Select an amount and click on Deposit
  5. Finish the transaction by using a bank card to make a payment
Need to talk to a specialist?

Contact our support team

Private users
Start a chat in the Monta app on your mobile device of choice.
Open Monta app
Open hours: 24/7, 365
First reply time: <5 minutes
Business customers
Sign in the Monta Portal and create a support ticket.
Open hours: 07:00 – 23:00 CET
First reply time: <3 business days
Certified installers
Book a guided call with an installation specialist.
Book a call
Open hours: Mon – Fri
09:00 – 17:00 CET