Few things are more important to an EV driver than arriving at a charge point and feeling confident that it will work. And with more regulatory bodies requiring that we report hardware uptime, this is an essential measure.
Uptime rate tells drivers and manufacturers the percentage of time a charge point model is available compared to when it’s out of service. When a model is available, this could mean it’s reserved for charging, actually charging a vehicle, finishing a charge, or even sitting idle. When a model is unavailable, it might be because it is offline or experienced an error while delivering energy to a vehicle.
To give you the most accurate data, we look at all instances of a charge point model and have defined
when we start and stop measuring uptime.