IBAN stands for International Bank Account Number. It is used for identifying your personal bank account. It usually consists of 22 characters in this sequence:
- Country code
- Check number
- BIC / Swift code
- Sort code
- Account number
If you are not sure what your IBAN is, please contact your bank.
Make sure that your Wallet always has available funds for charging and other expenses. You need to regularly check on your Wallet balance, or just enable Auto Refill of the Wallet. This is how you can deposit money in your
personal Wallet or a
Team Wallet.
If you have Monta invoicing enabled, you need to make sure it is paid in a timely manner. If you exceed the due date with more than 14 days, your Team / Operator Wallet will be frozen, until your payment is registered.
You can pay an invoice with a payment link (via bank card), which will unfreeze the Wallet instantly. If you decide to pay the invoice via bank transfer, please note that in may take several business days for the payment to arrive, after which it needs to be processed by Monta's Finance Team.
How do I withdraw money from a Wallet?
Whether you are withdrawing money via Monta Charge or Monta Hub, you will need to use an
IBAN format bank account.
Please note that only Team Owners and Team Admins with
Wallet management rights can withdraw funds from a Team Wallet.
Monta Charge
- Open the Wallet in Monta Charge
- Click on Withdraw
- Choose if you want a one-time withdrawal or to "Auto Withdrawal" periodically.
- Select an amount to withdraw
- Click on Withdraw now
Monta Hub
- Open the Team and click on Payments
- Click on the three action dots and select Withdraw
- Select the amount to withdraw (there are limitations, based on currency)
- Add a bank account, or use the one that is already added in the Team
- Click on Withdraw
How do I export Wallet transactions?
Exporting Wallet transactions is only available to Teams with a Pro, Business or Enterprise Monta plan. This action can be performed only in Monta Hub.
Operator Wallet
You can
export Operator level transactions from the
Transactions section on the left-side menu. Just pick a period of time and click on
Export. A CSV will be sent to your email.
Team Wallet
Team transactions can be found in the Team, when you click on
Team Wallet. Select a time period and click on
Export to receive a transaction CSV file.
How do I bill my clients?
Operator account
If you have an Operator account in Monta, you can bill your clients by creating and applying a Custom Subscription Plan. This type of plan can be applied per charge point or per Team (all charge points in the Team at once).
You can
create a Custom Subscription Plan from the
Subscription section in Monta Hub.
Team
If you are a charge point Site Owner and you want to bill the Team members monthly for charge point access, you can create and apply a
Member fee. The fee will be collected from the Personal Wallet of the Team Member and go into the Team Wallet at the end of every month. Please note this is only available for Teams with a Business or Enterprise Monta plan.
How do I deposit money to a Wallet?
Whether you want to refill a Wallet via Monta Charge or Monta Hub, you will need to use a
bank card to complete the transaction.
Monta Charge
- Open the Wallet in Monta Charge
- Click on Refill
- Choose if you want a one-time refill or an Auto-Refill every time the Wallet goes bellow 0.
- Select a payment method (bank card)
- Click on Refill now
Monta Hub
- Open the Team in Monta Hub and select the Team Wallet tab
- Click on the action button on the right side
- Select Deposit funds
- Complete the Stripe transaction with a bank card payment
How to enable Team invoicing?
Team invoicing can be requested for Teams with a Business or Enterprise plan. You can do this via Monta Hub in the Wallet section of a Team:
- Open the Team in Monta Hub
- Click on Team Wallet
- Select Enable Team invoicing
- Fill in the company information
- Await a follow-up email by Monta's Finance Team.
Here is a detailed guide on the whole process.
How much does Monta cost?
Monta offers various services, priced differently.
Monta Charge is free to download and use. For example, the app can be used for managing the charging on your personal charge point at home or to charge on the road on Public charge points. When Roaming with Monta, as an EV driver, you only pay for the price of the charge.
If you want to share your charge point with other EV drivers, there is a Monta transaction fee. Monta has several plans, which include specific features and services. In order to find out which plan best suits your needs, we recommend to check out the Monta pricing page.