Welcome to Monta Hub

Sidebar

The sidebar has three sections, top to bottom:

1. Header — a Search button that opens the global search dialog.
2. Main navigation — the 10 top-level categories and their sub-items.
3. Footer — Switch back to old hub, Messages, What's new, the operator (profile) menu, and the user menu.

How do I open global search from the sidebar?

Follow these steps to jump to any charge point, site, account, charge key, or user. See How do I search for items in Monta Hub? for the full list of searchable fields.

1. Open Hub.
2. Select Search… at the top of the sidebar, or press Cmd + K (macOS) or Ctrl + K (Windows / Linux) from anywhere in Hub.
3. Type the name of the page or item you want.
4. Select the result.

Expected result: the page or item opens.

Top-level categories

The main navigation lists 10 top-level categories. Categories with sub-items expand when you select them. A category can also be a direct link to a page - in that case the chevron on the right expands the sub-items separately. Some items only appear when your account has the matching role, permission, or feature flag enabled.

The 10 categories are: Home, Accounts, CPO / Network, EMP / Fleet, Operations, Pricing & Growth, Finance, Analytics, Admin, and Monta Shop.

Home

Home is a direct link to your operator dashboard. It is the default landing page when you log in.

Accounts

Accounts is a direct link to your accounts list. When you have favorited an account, a Favorites sub-group appears under this category — favorite an account to add it to the list.

CPO / Network

Expand CPO / Network to see:

• Network — your EVSEs and locations.
• Alerts — active and historical alerts for your EVSEs.
• Energy management — location-level energy management. Visible when energy management is enabled for your account.
• Installer jobs — installation jobs assigned to your installer team.
• Firmware updates — firmware status and rollouts.
• OCPP Proxy — OCPP diagnostics and proxy configuration for your charge points.
• Deep links — operator deep links. Visible when the deep-links feature is enabled.
• Inbound roaming — inbound roaming agreements and partners.

EMP / Fleet

Expand EMP / Fleet to see:

• Users — driver accounts associated with your operator.
• Charge keys — RFID and other charge keys.
• Vehicles — vehicles registered against your drivers.
• Reimbursements — home-charging reimbursement requests from your drivers.
• Spending limits — driver spending limit configuration. Visible when spending limits are enabled for your account.
• Outbound roaming — outbound roaming agreements and partners.

Operations

Expand Operations to see:

• Charging sessions — every session across your network.
• Alerts (new) — the newer alert monitoring view. Visible when alert monitoring is enabled for your account. Shown alongside the classic Alerts tab under CPO / Network while the two are compared.
• Lists — saved lists of entities. Visible when list access is enabled for your account.
• Workflows — automation workflows. Visible when the workflows feature is enabled.
• Change requests — pending and historical change requests. Approvers see an approval inbox; other members see their own requests.

Pricing & Growth

Expand Pricing & Growth to see:

• Price groups — reusable price group definitions. Visible when global price groups are enabled.
• Dynamic tariffs — dynamic and time-based tariffs.
• Plans & Subscriptions — subscription plans you offer and active subscriptions.
• Promotion codes — promotional codes you issue to drivers.
• Outreach — driver outreach campaigns. Visible when you have permission to manage the operator.

Finance

Expand Finance to see:

• Account overview — a financial overview of your operator account.
• Operator wallet — operator wallet transactions.
• Adjustments — manual balance adjustments.
• Invoices — your operator invoices.
• Tax — tax rates and tax configuration.
• Cost centers — cost center configuration.
• Revenue share — revenue-share configuration.

Analytics

Expand Analytics to see:

• Dashboards — standard analytics dashboards.
• Network benchmarks — benchmark comparisons across the Monta network. Visible when network benchmarks are enabled.
• Pricing benchmarks — pricing optimisation tools. Visible when pricing benchmarks are enabled.
• Data exports — scheduled and one-off data exports. Visible when data exports are enabled for admins.
• Charge ratings — driver-submitted ratings for your EVSEs.
• Location business case — a revenue-potential calculator for a location.

Admin

Expand Admin to see:

• Release channel — release channel selection. Visible when the release channel feature is enabled.

Under Operator:

• Settings — operator profile configuration.
• Members — manage who has access to your operator account. Visible when you have permission to manage operator members.
• Account settings — account templates and account features applied to new accounts.

Under Branding & apps:

• Themes — branding and theme configuration.
• Mobile app — operator mobile app configuration.
• Map widget builder — build an embeddable, customizable map of your charge points.

Under Developers:

• API — application programming interface (API) configuration for partners.
• Applications — Open Authorization (OAuth) applications you have created. Visible when the applications feature is enabled.
• Data warehouse — data warehouse access.
• Studio — Monta Studio dashboards. Visible when Studio dashboards are enabled for your account; rolling out to more accounts over time.
• SSO — single sign-on (SSO) configuration.
• Audit log — security and change audit trail. Visible when you have permission to view the audit log.

Monta Shop

Monta Shop is a direct link to the Monta hardware shop. Visible when the shop feature is enabled.

Footer

Below the main navigation, the footer contains:

• Switch back to old hub — returns you to the legacy Hub for the same operator.
• Messages — opens the in-app messages panel. Visible when messaging is enabled for your account.
• What's new — opens the changelog panel. A red badge shows the number of unread items (capped at 99+).
• Operator menu — your operator profile with avatar and name. Select to open the operator dropdown.
• User menu — your user profile. Select to open the user dropdown.

How do I switch operator accounts?

Follow these steps when you manage more than one operator and need to switch between them.

1. Open Hub.
2. At the bottom of the sidebar, select the operator profile block (with your operator avatar and name).
3. In the operator dropdown, select Switch operator account.
4. In the operator picker, select the operator you want to use.

Expected result: Hub reloads in the context of the selected operator. You can also reach Switch operator account from the user menu.

Operator dropdown

Select the operator profile block at the bottom of the sidebar to open the operator dropdown. It contains:

• Visit Help Center — opens this help centre in a new tab.
• Create Ticket — opens the Monta support portal in a new tab.
• Emergency hotline — operator support phone number. Only shown when configured for your account.
• System status — shows whether Monta systems are operational, or lists any active incidents. Links out to the public status page.
• Your customer success manager — name and email of your assigned customer success manager (CSM). Only shown when you have a CSM assigned.
• Switch operator account — opens the operator picker.

How do I open my user menu?

Follow these steps to reach your profile, switch operators, or log out.

1. Open Hub.
2. At the very bottom of the sidebar, select your user avatar.
3. In the user dropdown, select the entry you want.

Expected result: the user menu opens. It contains:

• Profile — opens your user profile.
• Switch operator account — same as the operator dropdown entry, available from the user menu.
• Light / Dark mode — switches the interface color theme.
• Log out — signs you out of Monta Hub.

How do I collapse the sidebar?

Follow these steps to free up screen space.

1. In the top bar of Hub, select the sidebar toggle.
2. Hover an icon in the collapsed rail to see its tooltip.
3. To expand a category, select its icon. The sidebar expands and opens the category at the same time.

Expected result: the sidebar collapses to an icon rail. The collapsed or expanded state is remembered between sessions on the same browser.

What happens to the active category and favorited accounts?

When you navigate to a page inside a category, the category stays expanded so you can see the rest of its sub-items. The active page is highlighted. Under Accounts, your favorited accounts appear under a Favorites sub-group — favorite an account to add it to the list.

The left sidebar is your main navigation. Key sections:

• Dashboard — an overview of your operator account.
• Charge points — all charge points connected to your operator account.
• Teams — teams you manage and their members.
• Transactions — charge sessions and payment records.
• Reports — data exports and compliance tools.