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Charging sites functions

Learn how to perform a bulk firmware update, activate SmartQueue or Reservation, show the site on the Monta map and more.
Written by Yana Yankova
Last updated: 28 February, 2024
In this guide

Find a Charging site

  1. Click on Chargers from the left side menu
  2. Toggle to Charging sites to see list
  3. From this table view you can:
    • See number of charge points in the site
    • See number of charge points in use
    • See number of non-operational charge points
    • View an open Installer job, related to the Charging sites
    • Filter sites by that have an open Installer job or non-operational charge points

Bulk firmware update

  1. Navigate to the Charging site
  2. Select the Charge Points tab
  3. Select to Filter outdated charge points
  4. Select one or more charge points and click on Update firmware
  5. Click to read the Release notes to find out what is updating (optional)
  6. Click on Initiate update – you will receive an email with the details of the update

Activate SmartQueue

Many EV drivers have experienced turning up to charging site and finding out that all charge points are occupied. This is a common issue that many EV drivers face in reality for this reason in Monta we want to eliminate it.

Business or Enterprise users can allow queueing for charge points, both public and privately available. The SmartQueue feature enables EV drivers to join a virtual queue at one or multiple charging sites, via Monta Charge. Once the charge point becomes available it notifies drivers that is it their turn to charge.

  1. Click on Chargers on the left side menu
  2. Select Charging sites and click to open the site
  3. Navigate to Details & Settings
  4. Toggle on SmartQueue

Activate Reservation

Reservation allows EV drivers to reserve your charge point for a fee, via Monta Charge. This way EV drivers are not wasting time arriving to an occupied charge point.

The first 2 minutes of the reservation are free of charge, after which the user will pay 50% of the estimated charging price, per minute.

  1. Click on Chargers on the left side menu
  2. Select Charging sites and click to open the site
  3. Navigate to Details & Settings
  4. Toggle on Reservation
  5. Set a maximum amount of time for reservation

Show the Charging site on the Monta map

Make sure that your Public charge points have the correct visibility. With this toggle you can select if EV drivers can see the charge points of the site, on the Monta map. This will not affect any other functionality of the site.

  1. Click on Chargers on the left side menu
  2. Select Charging sites and click to open the site
  3. Navigate to Details & Settings
  4. Toggle on Show charging site on map

Start tracking the electricity cost

You can start tracking the cost on an entire Charging site at once. This means that all charge points will have the same Cost price.

  1. Open Charge points from the side menu and select Charging sites
  2. Open the site and navigate to the Details & Settings
  3. Click on Apply cost price group
  4. Select a Cost price or create a new price group
    • You can select to recalculate the cost of all charges with this select Cost price
  5. Click on Continue and then Save changes

Transfer a site to a different Team

You can move an entire Charging site from one Team to another. Please note that the Team Members in the first Team will no longer have access to the charge points.

  1. Open Charge points from the side menu and select Charging sites
  2. Open the site and navigate to the Details & Settings
  3. Click on the action button and select Transfer site to a Team
  4. Select the Team and click Continue
Need to talk to a specialist?

Contact our support team

Private users
Start a chat in the Monta app on your mobile device of choice.
Open Monta app
Open hours: 24/7, 365
First reply time: <5 minutes
Business customers
Sign in the Monta Portal and create a support ticket.
Open hours: 07:00 – 23:00 CET
First reply time: <3 business days
Certified installers
Book a guided call with an installation specialist.
Book a call
Open hours: Mon – Fri
09:00 – 17:00 CET