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Monta Charge

How to use SmartQueue

Learn how you can get in line for busy charge points, so you can get your turn to charge.
Written by Yana Yankova
Last updated: 27 February, 2024
In this guide

SmartQueue enables you to queue up for a charge point that is currently in use. If the charge point owner has enabled this feature, you can line up with other drivers to make sure you get a turn to charge.

Find SmartQueue charge points

You can use the Monta Map filters to find which charge points have SmartQueue activated!

How to use SmartQueue

  1. Open the charge point on the map
  2. Click on Join Queue
  3. Wait until it is your turn to charge – you will be notified in the Monta app
  4. Click on Open to see your charging options
    • You have 15 minutes to start charging on the charge point.
    • You can Skip turn if you are not ready to charge and give the turn to the next in line.
    • You can also Leave queue if you do not wish to charge anymore.
  5. Adjust your charging preferences
    • Select the car you want to charge (optional)
    • Select the amount you want to charge
  6. Click on Go to payment
  7. Select the payment method, which you want to use
  8. Swipe to start charging
Need to talk to a specialist?

Contact our support team

Private users
Start a chat in the Monta app on your mobile device of choice.
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Open hours: 24/7, 365
First reply time: <5 minutes
Business customers
Sign in the Monta Portal and create a support ticket.
Open hours: 07:00 – 23:00 CET
First reply time: <3 business days
Certified installers
Book a guided call with an installation specialist.
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Open hours: Mon – Fri
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