How do I understand my Monta invoice?
This article explains how to read your monthly Monta billing documents, including the invoice, account activity report, amount due calculation, and available payment methods.
Updated 3 November 2026
Your monthly billing document is a settlement package that provides a full overview of your activity on the Monta platform. This article walks you through each document and explains how to interpret the key sections.
Monta as a marketplace
Before reviewing your documents, it helps to understand Monta's role:
- Monta is a marketplace. You transact directly with your customers and suppliers, and Monta facilitates the flow of funds.
- Wallet. You hold a Wallet account in Monta where all transactions are booked in real time.
- End-of-month settlement. The invoice you receive from Monta is primarily a settlement report. It reconciles all your Wallet activity and shows whether you need to top up.
What is included in the monthly billing documents?
- Invoice — details goods and services supplied by or bought from Monta.
- Account Activity Report — a consolidated view of all Wallet transactions during the month.
Understanding the invoice
The invoice covers Monta-sold services, such as:
- Platform fees, support service fees, and white-label fees (as contractually agreed)
- Transaction fees
- Roaming charges (where Monta acts as reseller)
- Commission on sold subscriptions (for operators only)
Direct charging vs. roaming
- Direct charging — both the buyer and supplier are Monta users. They transact directly using their Wallets. These sessions appear only in the Account Activity, and the valid VAT document is the receipt.
- Roaming — one party is outside the Monta platform, so Monta steps in as a reseller. Monta appears on your invoice (or self-billing invoice in some countries), and the valid VAT document is the invoice.
Company name and address on your invoice
Every invoice shows two parties at the top:
- Issued by — the party billing you (Monta, or your operator).
- Issued to — your profile, using the name and address saved on your profile.
Your company name
The name shown is your profile's registered company name. If no company name is set, your profile's display name is used instead.
How your address is displayed
Your address is assembled from the details saved on your profile, in this order:
- Address lines — address lines 1, 2, and 3 combined into a single line, in the order you enter them.
- City line — city, state (US invoices only), postal code, and province where applicable.
- Country.
Using the address line fields
You have up to three address lines. They print together on the first line of the address, in the order you enter them (line 1, then 2, then 3). Use them like this:
| Field | What to put here | Example |
|---|---|---|
| Address line 1 | Your street name and number. If you use a PO box or postbox, put it here. | Strandboulevarden 122 |
| Address line 2 | Any extra detail — building name, floor, or department. | 5th floor |
| Address line 3 | Any further detail, if needed. | Building B |
Leave the postal code, city, and country out of the address lines — these have their own fields and are added automatically on the line below.
Example
With these details saved on your profile:
| Field | Value |
|---|---|
| Address line 1 | Strandboulevarden 122 |
| Address line 2 | 5th floor |
| Postal code | 2100 |
| City | Copenhagen |
| Country | Denmark |
…your address appears on the invoice as:
Strandboulevarden 122, 5th floor
Copenhagen, 2100
Denmark
Example with a PO box
If you receive post at a PO box or postbox, put it in address line 1:
| Field | Value |
|---|---|
| Address line 1 | PO Box 1234 |
| Address line 2 | c/o Finance |
| Postal code | 2100 |
| City | Copenhagen |
| Country | Denmark |
…your address appears on the invoice as:
PO Box 1234, c/o Finance
Copenhagen, 2100
Denmark
The invoice also shows your VAT number (or US tax number on North American invoices), and where applicable the PO number.
If your company name or address is wrong
Update it in Monta Hub under Settings → General → Company details. Changes apply to invoices issued afterwards — invoices already issued are not changed retroactively.
Account activity report
The account activity report summarises all Wallet transactions for the month, grouped into three sections:
- Invoiced items — transactions between you and Monta (repeated from your invoice).
- Marketplace activity — transactions between you and other parties on the Monta platform, such as income from charge sessions, expenses for charging on other accounts' points, reimbursements, and subscriptions.
- Transfers — deposits into your Wallet or withdrawals to your bank account.
Amount due and payment instructions
Your amount due is calculated as:
Amount due = Invoice total + Marketplace activity
Transfers (deposits or withdrawals) do not affect the amount due, as most transfers relate to the previous month's invoice.
- If your revenue exceeds your Monta charges, your amount due is 0. If you have auto-payout enabled, the closing Wallet balance will be paid out.
- If you owe Monta more than you earned, the invoice will show how much to top up.
Payment methods
| Stripe Link (card and direct debit) | Regular bank transfer | |
|---|---|---|
| EUR | Credit card + SEPA DD | Yes |
| USD | Credit card | Yes |
| GBP | Credit card | Yes |
| SEK | Credit card | Yes |
| DKK/NOK/CHF | Credit card | Yes |
If there is an amount due, you can pay via:
-
A manual bank transfer using the bank details on the first page of your invoice and the invoice number as the reference.
-
A Stripe payment link sent via email when your invoice is issued. This ensures immediate processing and marks your invoice as paid instantly. You can pay with:
- Credit card (Visa, Mastercard, and others)
- SEPA Direct Debit (EUR payments only)
- BankGiro in Sweden (BankGiro number: 450-8966)
Why and how your invoice shows different VAT rates
Your invoice and account activity report include a full VAT breakdown so your finance team can book and report the correct VAT. Lines are grouped by VAT rate and reason, and a VAT summary at the bottom shows what VAT was charged and why.
What is the taxable base amount?
The VAT summary at the bottom breaks down each rate with its taxable base amount (the subtotal before VAT or also known as the net amount) and total VAT applied.
For example, if you're charged €100 for charging sessions at 21% VAT, the taxable base is €100 and the VAT is €21.
Why do some lines show 0% VAT?
Certain transactions are exempt from VAT or fall outside the scope of VAT. When this applies, the invoice shows the reason code alongside the 0% line, so your finance team can report these transactions correctly.
What are the 0% VAT reason codes?
The following reason codes may appear on your invoice:
- AE — VAT Reverse Charge The standard VAT rate is levied from the recipient. This applies to cross-border B2B transactions within the EU, where you (as the buyer) account for VAT in your own country.
- G — Free export item, VAT not charged The item is zero-rated as a free export.
- O — Services outside scope of tax The service is not subject to VAT. This may apply when the buyer and seller share the same VAT number - for example, accounts within the same legal entity.
- E — Exempt from tax The transaction qualifies for a VAT exemption under applicable tax rules.
These codes follow the UN/CEFACT standard (UNTDID 5305). You'll see the same codes in Peppol and other e-invoice formats.
What do I need to do?
No action is required. Monta applies the correct VAT rate and reason code automatically based on your registered VAT number and the nature of the transaction.
To ensure correct VAT treatment, verify that your Teams have the correct VAT ID registered. You can check and update this in Monta Hub under Teams → select the team → Settings.
Read the Monta VAT information page for a full overview of how VAT is applied to transactions on the platform: https://monta.com/en/legal-risk-compliance/information-about-vat/
Invoice line and statement line reference
Invoice entry types
| Group | Invoice entry | Description |
|---|---|---|
| Charge transaction fees | Transaction fees | Transaction fee Monta collects on professional charge sessions on your charge points. |
| Charge transaction fees | Transaction fees (P2P) | Transaction fee Monta collects on peer-to-peer (P2P) charge sessions. P2P sessions are on charge points not owned by a VAT-registered company. |
| Charge transaction fees | Transaction fees (inbound roaming) | Transaction fee Monta collects when drivers from external networks roam onto your charge points (inbound roaming). |
| Roaming charge sessions | Inbound roaming (CPO) | Payment Monta passes to you for charges performed on your charge points by drivers from external networks (inbound roaming). Shown on the self-billing side of the invoice. |
| Roaming charge sessions | Outbound roaming (EMSP) | Charges your account performed on third-party roaming networks via the Monta app (outbound roaming). |
| Roaming charge sessions | Transaction fee (inbound roaming, %) | Your share of revenue from inbound roaming sessions, calculated as a percentage of the charge gross. Paid to your Wallet via self-billing. |
| Roaming charge sessions | Transaction fee (inbound roaming, per kWh) | Your share of revenue from inbound roaming sessions, calculated as a flat per-kWh amount. Paid to your Wallet via self-billing. |
| Reimbursed charge | Charge session(s) - Reimbursed charge fee | Fee Monta charges for processing a reimbursed (employer-funded home charging) charge session. |
| Plan subscriptions | Business subscription | Monthly cost of your Business plan: number of active charge point sockets multiplied by the price per socket. |
| Plan subscriptions | Enterprise subscription | Monthly cost of your Enterprise plan: number of active charge point sockets multiplied by the price per socket. |
| Plan subscriptions | Pro subscription | Monthly cost of your Pro plan: number of active charge point sockets multiplied by the price per socket. |
| Plan subscriptions | Platform fee | Monthly Platform subscription fee. |
| Plan subscriptions | Operation subscription | Monthly cost of the Operation plan. |
| Plan subscriptions | Home subscription | Monthly cost of the Home charging subscription for drivers using home chargers via your operator. |
| Plan subscriptions | Subscription | Monthly cost of a custom subscription you purchased. |
| Add-on subscriptions | White label subscription | White-label subscription — custom branding across Hub and Charge. |
| Add-on subscriptions | White Label Branding | White-label branding add-on. |
| Add-on subscriptions | White Label Shop | White-label shop add-on — customer-facing branded purchasing flows. |
| Add-on subscriptions | Subscription - Services subscription purchase | Services subscription (general service package). |
| Add-on subscriptions | Service - Customer support service 24-7 | 24/7 customer support service subscription. |
| Add-on subscriptions | Driver Support subscription | Driver support service subscription. |
| Add-on subscriptions | Subscription - Hardware partnership | Hardware partnership subscription. |
| Add-on subscriptions | Subscription - Managed subscription purchase | Managed service subscription. |
| Add-on subscriptions | API subscription | API subscription for partner integration. |
| Add-on subscriptions | Data warehouse subscription | Data warehouse subscription for partner integration. |
| Add-on subscriptions | SLA (platinum) | Platinum-tier service level agreement (SLA) subscription. |
| Growth+ | Growth+ (fee per subscription) | Growth+ plan: per-subscription fee charged on every active customer subscription you have sold. |
| Growth+ | Growth+ module | Growth+ plan: flat module fee in addition to per-subscription fees. |
| Commission | Commission - Customer subscription(s) | Commission Monta collects when someone purchases a custom subscription you offer. |
| Commission | Commission (Electricity tax refund subscriptions) | Commission Monta collects when someone purchases an electricity tax refund subscription you offer (Denmark only). |
| Other Monta charges | Account member fee | Recurring monthly fee for each account member tier you have configured. |
| Other Monta charges | Service - Onboarding fee | One-time onboarding service fee charged at the start of your engagement with Monta. |
| Other Monta charges | Shop purchase | Purchases from the Monta Shop (hardware and accessories). |
| Other Monta charges | Withholding tax | Withholding tax applied to your invoice when local tax rules require it. |
| Other Monta charges | Finance adjustment in the Wallet | A manual adjustment Monta's finance team applied to your Wallet. Appears when an adjustment is made outside the standard transaction flow. |
Balance statement entry types
| Group | Balance statement entry | Description |
|---|---|---|
| Charge sessions | Charge sessions | Direct charging sessions on your charge points (B2B). Shown as negative when your account paid, positive when you earned revenue. |
| Charge sessions | Charge sessions (P2P) | Charge sessions on charge points not owned by a VAT-registered company (typically private individuals). Shown as negative or positive depending on direction. |
| Reimbursed charge | Charge session(s) - Reimbursed charge | Reimbursed charge sessions your account has paid on behalf of drivers, employees, or members — typically employer-paid home charging. These are out of scope of VAT (Monta is not a party; the line is an employer-to-employee Wallet movement). |
| Reimbursed charge | Charge session(s) - Reversal of sponsored charge session(s) | Reversal of a previously settled reimbursed charge session. |
| Reimbursed charge | Transaction - Reimbursed charge payout | Payout of accumulated reimbursed charge costs from your account to the employees who charged. |
| Charge starting fees | Starting fee (charge session) | Fixed one-time fee applied when a professional charge session begins. |
| Charge starting fees | Starting fee (charge session P2P) | Starting fee on a peer-to-peer (P2P) charge session. |
| Charge starting fees | Starting fee (inbound roaming charge) | Starting fee on an inbound roaming charge session. |
| Charge starting fees | Starting fee (outbound roaming charge) | Starting fee on an outbound roaming charge session. |
| Charge starting fees | Charge session - Starting fee for Reimbursed charge | Starting fee on a reimbursed charge session. |
| Roaming charge fees | Transaction fees (inbound roaming) | Monta's transaction fee on inbound roaming charge sessions (drivers from external networks on your charge points). |
| Roaming charge fees | Transaction fees (outbound roaming) | Monta's transaction fee on outbound roaming charge sessions (your account on third-party networks). |
| Operator charge fees | Operator charge fee (%) | Operator's percentage fee on professional charge sessions. |
| Operator charge fees | Operator charge fee (per kWh) | Operator's per-kWh fee on professional charge sessions. |
| Operator charge fees | Operator charge fee (P2P, %) | Operator's percentage fee on P2P charge sessions. |
| Operator charge fees | Operator charge fee (P2P, per kWh) | Operator's per-kWh fee on P2P charge sessions. |
| Operator charge fees | Operator charge fee (inbound roaming, %) | Operator's percentage fee on inbound roaming sessions. |
| Operator charge fees | Operator charge fee (inbound roaming, per kWh) | Operator's per-kWh fee on inbound roaming sessions. |
| Operator charge fees | Operator charging fee | Flat operator charging fee on professional sessions. |
| Operator-side revenue | Operator subscription - Custom Subscription purchase | Revenue from customers' custom subscription purchases (the operator's side of the marketplace transaction). |
| Operator-side revenue | Electricity tax refunds (Denmark only) | Electricity tax refunds applied to your customers' charge sessions (Denmark only). |
| Operator-side revenue | Electricity tax refund subscription | Electricity tax refund subscription purchased by your customer (Denmark only). |
| Promotions and credits | PowerBank credits | PowerBank promotional credits applied to a charge session. |
| Promotions and credits | Personal contribution | The portion of a charge session paid by the driver out-of-pocket (for example, on top of a reimbursed allowance). |
| Wallet movements | Deposits | Deposits to your Wallet from a bank account, card, or other payment method. |
| Wallet movements | Payouts | Payouts from your Wallet to your bank account. |
| Operator transactions and adjustments | Operator transaction - Settlement of wallet balance | A reconciliation marker that appears at 0 in the document currency when account and operator wallets are settled at period end. The actual money movement is recorded via the Operator transaction model. |
| Operator transactions and adjustments | Operator transaction - Wallet to Wallet transfer | A Wallet-to-Wallet transfer between the operator and an account in their network. |
| Operator transactions and adjustments | Transaction - Write off outstanding balance | A small unpaid balance written off automatically — typically a micro-balance below the equivalent of €7 in the local currency. |
Unit price on invoice lines
The unit price shown for charging sessions represents a weighted average of all sessions included in that invoice line. Since an invoice line can contain multiple sessions with different price groups, the displayed unit price may differ from the rate expected for a single session.
Refunds and reversals
Almost every line in the tables above can also appear in a corrective form: as a refund (negative amount, prefixed with "Refund") or as a reversal ("Reversal of …"). A refund of a charge session shows as "Refund - Charge sessions"; a reversal of a deposit as "Reversal - deposit". The corrective line carries the opposite sign of the original and the same VAT treatment.