Note: The following changes take effect on 27 April 2026 for new subscriptions and 18 May 2026 for all existing pay-as-you-go (PAYG) teams. Current processes remain unchanged until those dates.

The following applies to teams using the pay as you go billing method only. Teams on invoicing or operator transactions are not affected.

How payments work

Subscription fees are charged to the team payment card on the renewal date. Each team can have one payment card.

What happens when a payment fails

If a payment fails, all affected subscriptions move to Unpaid status and a 14-day grace period begins.

Monta sends an email to all team owners and admins with wallet management permission. The emails are branded as your operator account — they appear to come from you, not Monta.

Email sent: "Action needed – X unpaid subscriptions". Lists all unpaid subscriptions by plan name.

During the grace period, the team retains full access to subscriptions and charging features. The team admin should resolve the payment before the grace period expires.

What happens during the grace period

A reminder email is sent before the grace period expires: "Action needed – your team is at risk of being frozen". The email shows the number of days remaining.

What happens when the grace period expires

If the payment is not resolved within 14 days, the team is frozen:

• All subscriptions move to Paused status (reason shown: Team is frozen) — charging benefits stop.
• Charge points are disabled for the team.
• Team management is restricted.

A final email is sent: "Your team has been frozen due to unpaid subscriptions". The team remains frozen until the payment is resolved.

How to resolve a payment failure

Payment is resolved when either of the following happens:

• A valid payment card is added or updated on the team.
• The billing method is changed to invoicing or operator transactions.

Once resolved, the team is unfrozen and all subscriptions are reactivated automatically.