How do I find the Operator Wallet transactions?

1. Click Payment & billing in the left-side menu.
2. Select the Transactions tab.
3. Filter by time period and export a CSV file to your email.
4. Click on a transaction to view the details or download the receipt.

How do I find a specific transaction?

1. Click Payment & billing in the left-side menu.
2. Select the Transactions tab.
3. Filter by date using the date picker to isolate a time period.
4. Filter by transaction type:
   1. Click the three action dots and select a type of Wallet transaction.
   2. Only transactions of that type will then appear.

How do I export transactions?

1. Click Payment & billing in the left-side menu.
2. Select the Transactions tab.
3. Filter for a specific time period.
4. Click Export to receive a CSV file of the Operator transactions.

How do I export receipts from the Operator Wallet?

Receipts can be exported for a maximum of 365 days and up to 10,000 transactions.

1. Click Payment & billing in the left-side menu.
2. Select the Transactions tab.
3. Filter for a specific time period.
4. Click the three action dots and select Export receipts to receive a ZIP file by email.

How do I refund a transaction?

Note: Refunds can only be issued by operator users with Admin or Manager rights.

You can refund certain types of Wallet transactions, such as subscription purchases. When you issue a refund, the funds are transferred from your Operator Wallet to the Team Wallet of the company or end user who purchased the service.

1. Click Transactions in the left-side menu.
2. Find the transaction (see the filtering instructions above).
3. Click the three action dots and select Refund transaction.
4. Select how much to refund as a percentage.
5. Write a note explaining the reason for the refund and click Next.
6. Review the summary and click Refund to confirm.

The refund appears in the Operator transactions and is also reflected in your monthly invoice.

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