How do I create an account?

This article explains how to create an account in Monta Hub. An account (previously called a "Team") is the container Monta uses to manage charge points, members, permissions, and payments for a specific business, site, or driver.

What is an account?

Every account in Monta Hub is one of three types:

• Personal — an individual EV driver's own account. This is a system type that a driver gets automatically and cannot be created or converted from Monta Hub.
• Private — created by an Operator to offer charging services to a private EV driver, for example applying a service subscription to their home charge point. The Operator manages the account and the charge points, while the private driver gets access to charge via Monta.
• Professional — created for business use cases such as a housing association, parking site, hotel, or company. It's used to manage charge point access and shared account wallet funds across multiple members.

Only Private and Professional can be selected when creating a new account — Personal accounts aren't created this way.

What used to be separate "Fleet operations Team" and "Operator Team" articles are not separate account types in Monta Hub. Fleet management is a feature you turn on for a Private or Professional account, and "Operator account" is a toggle on an existing account — see Account features and Operator accounts below.

Create an account

1. Go to the Accounts section in the left-side menu.
2. Click + Add new.
3. Choose account type: select Private or Professional.
   • Private — for an individual EV driver whose charging you (the Operator) manage.
   • Professional — for business customers who need to manage their own charge points or EV fleet, set specific charging prices, and manage members. Professional accounts show additional billing fields in the next step.
4. Account details: fill in the account/company name, a contact email, and a finance email, then the account's address (street, city, postal code, country).
   • For a Private account, use the driver's own name, email, and address.
   • Selecting the account's country determines which compliance fields Monta needs — some countries (for example France) require additional fiscal details such as a VAT/tax ID.
5. Account profile: choose which features to enable for this account (see Account features below), then click Create account.

Use the search bar in the Accounts section to find the account once it's created.

Account features

Every account can manage its own charge points, users, and payments by default. On top of that base, you can turn on extra features for a Private or Professional account — during creation (step 3 above) or later from the account's Settings page:

• Fleet — manage fleet vehicles and drivers, including sponsored charging at home and real-time vehicle data such as battery status, charging status, and location. This replaces what used to be a separate "Fleet operations Team". Fleet is only available for accounts that have been granted access — contact your Customer Success Manager at Monta if you need it enabled.
• Vehicles — track and manage electric vehicles on the account.
• Roaming — enable roaming access across charging networks.
• Load management — distribute charging load across the account's charge points.
• Advanced members — advanced account member roles and permissions, on top of the default Owner / Admin / Member roles.
• Reimbursed charging — sponsored charging, for example reimbursing employees who charge at home.

Operator accounts

"Operator account" is used in two different places in Monta Hub, which can be confusing:

• The operator organization — the top-level tenant that owns and manages all the accounts under it. This isn't itself an entry in the Accounts list.
• An "Operator account" toggle on an individual account — this is what this section covers.

Turning on the Operator account toggle makes the Operator manage that account itself: all income from the account's wallet goes directly to the Operator's wallet instead of being settled with a separate customer, and the account inherits the Operator's Monta plan and pricing. Use it to collect a location's charging revenue into your own operator wallet — for example, to cover part of your Operator expenses. This replaces what used to be a separate "Operator Team".

Only Operator-level users can turn this on.

1. Open the account in Monta Hub.
2. Click Settings.
3. Under Account invitation settings, toggle on Operator account. The change saves automatically.

What to do next

• Invite members (or the private driver) to the account, and for Professional accounts create member groups and member fees.
• Add and connect charge points, and make them public so EV drivers can find them on the Monta map.
• Set a charging price for members, or apply a custom or tax refund subscription for a Private account.
• Set up and manage sponsored charging at home if the Fleet or Reimbursed charging feature is enabled.
• Find and export transactions and invoices, set up charge keys, and add a bank account.

To change an account's type later, open the account's Settings page and use Change account type (Private ↔ Professional). Account types and feature toggles can also be changed from the account's Features settings card at any time.