Monta AI is currently available in beta in Hub and Control.

Monta AI is an operational intelligence layer built directly into Monta's charge station management system (CSMS). It helps you diagnose issues, understand system behavior, and optimize network performance.

Unlike a standard chatbot, Monta AI is a fully integrated system component. It uses the same internal tools Monta's engineering team relies on — including real-time APIs, data warehouses, Open Charge Point Protocol (OCPP) and Open Charge Point Interface (OCPI) logs, and firmware intelligence — all accessible from inside Monta Control.

Monta AI currently provides:

• Root cause analysis for failed charge sessions
• Charging station health diagnostics
• Firmware performance evaluation
• Multi-system troubleshooting (OCPP, roaming, authorization)
• Smart Charging insights and behavioral explanations
• Alert and trend pattern analysis

Why it matters

For CPOs:

• Diagnose issues in minutes rather than hours
• Reduce operational overhead
• Gain full-stack visibility across hardware, firmware, and backend systems

For enterprise partners:

• Access actionable operational intelligence
• Improve uptime and customer experience
• Understand network behavior at scale

How it works

Monta AI connects directly to Monta's core systems:

• Direct API access — retrieves live operational data for charges, stations, Smart Charging behavior, and vehicles.
• Data warehouse intelligence — runs analytical queries on historical datasets to identify trends in uptime, firmware stability, and charging reliability.
• Log-level investigation — searches millions of OCPP, roaming, and authorization logs to reconstruct events accurately.
• Firmware performance analysis — correlates firmware versions with statistical success rates using Wilson Score to avoid false positives from small sample sizes.
• Smart Charging context — understands price optimization, CO₂ reduction, renewable energy targeting, scheduling, and energy availability. Explains whether behavior is intentional or a technical issue.

Knowledge sources

Monta AI draws on:

• Help Center articles
• 250,000+ resolved support tickets
• OCPP and OCPI specifications
• Manufacturer manuals (ABB, Alfen, Zaptec, Easee, and others)
• Product documentation
• Monta's internal troubleshooting standards

Key capabilities

• Intelligent investigation — adapts its diagnostic strategy based on your question and context (station, session, or fleet).
• 21 specialized diagnostic tools — covering station health, alerts, sessions, logs, firmware, authorization chains, and more.
• Statistical firmware intelligence — uses Wilson Score confidence to recommend the most reliable firmware versions.
• Cross-system correlation — understands interactions across OCPP, OCPI/Hubject, AutoCharge, Plug & Charge, and Smart Charging systems.
• Evidence-based results — all insights include dataset sources, timestamps, log references, and confidence reasoning.
• Alert and trend intelligence — identifies recurring issues, correlations, and patterns across time and station groups.

Common scenarios Monta AI can help with

• Charging session failures — retrieves logs and business rules, identifies root causes, and provides actionable solutions.
• Station offline issues — detects offline patterns, analyzes connectivity logs, and distinguishes infrastructure issues from hardware faults.
• Smart Charging confusion — explains slow charging, scheduling, and optimization constraints.
• Firmware upgrade decisions — recommends firmware based on success rates and fleet-wide data.
• Roaming authorization issues — follows the full OCPI/Hubject chain to identify where and why authorization failed.
• Hardware error codes — provides meaning, manufacturer instructions, and historical fixes.