How do I create additional charging fees?

You can add additional charging fees on top of the base price when creating price groups. Not all fee types are supported for all price groups or charge point models. For an overview of price group types and pricing types, see How do I set up pricing for EV drivers?

Which fee should I use?

Find the additional charging fees

1. Open the account from Accounts.
2. Open the Price Groups tab.
3. Click to edit the price group.
4. Scroll down to the Additional fees field.

Starting fee

A one-time fee applied when the charge begins.

1. Click the plus sign.
2. Enter a name for the fee and state an amount.
3. Review how the fee is added to the price group.
4. Click Save changes.

Charging fee

A one-time fee applied after a specified amount of time during the charge.

1. Click the plus sign.
2. Enter a name for the fee and state the amount.
3. Specify when to apply the fee.
4. Review how the fee is added to the price group.
5. Click Save changes.

Minute fee

A per-minute fee that starts after the charge has been running for a specified time. You can also specify when the fee stops.

1. Click the plus sign.
2. Enter a name and the amount per minute.
3. Specify when to start applying the fee.
4. Specify when to stop applying the fee:
   • When the cable is disconnected — only for charge points that support release detection.
   • When the charge is complete — stops the fee even if the car is still plugged in.
5. Click Save changes.

Idle fee

A per-minute fee for when a car stays plugged in after charging is complete. It encourages drivers to move their car so the next driver can charge. Only charge points that support release detection can apply this fee correctly.

1. Click the plus sign.
2. Enter a name and the amount per minute.
3. Apply after (optional): the number of free minutes after charging is complete before the idle fee starts. For example, 15 minutes gives drivers time to return to their car.
4. Maximum total idle fee (optional): the most a driver can be charged in idle fees for one charge.
5. Grace periods (optional): times of day when no idle fee is charged, for example overnight. See below.
6. Click Save changes.

Grace periods

A grace period is a time window each day when the idle fee is not charged. Use it when it is fine for cars to stay plugged in, for example overnight at a residential or hotel location, when nobody is waiting to charge.

• How to add one: in the idle fee, go to Grace periods. On the Visual tab, click the 24-hour timeline to add a period and drag its ends to set the times. On the Table tab, enter a From and To time.
• Overnight periods: a period can cross midnight, for example 22:00 to 07:00.
• Several periods: you can add more than one, but they cannot overlap.
• Every day: grace periods apply every day of the week, in the charge point's local time.
• What happens during a grace period: idle minutes inside the period are free. Idle minutes outside it are charged, up to the maximum total idle fee if you set one.

Example: idle fee 0.20 EUR per minute, apply after 15 minutes, grace period 22:00–07:00. A car that finishes charging at 21:30 and is unplugged at 08:00 pays for 21:45–22:00 (15 minutes) and 07:00–08:00 (60 minutes): 75 minutes × 0.20 EUR = 15.00 EUR.

Roaming price groups: the maximum total idle fee and grace periods are not available.

Minute fee: the minute fee can start after a set number of minutes, but it does not support a maximum amount or grace periods.

Related: How do I set up pricing for EV drivers?