If your monthly invoice is not paid by the due date, your account will be automatically frozen 14 days after the due date, calculated in Coordinated Universal Time (UTC). This article explains the timeline, what freezing means, and how to restore access.

Invoice payment terms

Monta generates monthly invoices at the end of each billing period. Each invoice covers charging activity, platform fees, and any other services used that month.

The payment due date is specified in your contract. Invoices are sent to the finance email address registered on your account.

You can pay invoices using:

• Payment link — processed immediately by card, or SEPA Direct Debit in selected countries
• Bank transfer — requires manual verification by the Monta finance team, so processing times may be longer
• SEPA Direct Debit — set up automatic debit from your bank account (EUR only)

Timeline: from invoice to account freeze

1. Invoice issued — your monthly invoice is generated and sent to your finance contact.
2. Payment due — a payment reminder is sent to your finance contact, including the outstanding amount, due date, and a payment link where applicable.
3. Account frozen — if payment is not received within the contractually agreed period, your account is automatically frozen 14 calendar days after the due date (UTC). Weekends and public holidays are included in the count.

What does "frozen" mean?

When your team account is frozen due to an unpaid invoice, some features are restricted.

You can still:

• Access Hub and view your account
• See your charge points and charging history
• View team members and settings

You cannot:

• Use home reimbursement features
• Process new charging transactions through your team Wallet
• Access certain team management features

A frozen account does not remove your obligation to pay. Outstanding invoices must still be settled.

How do I unfreeze my account?

Pay the outstanding invoice and wait for verification.

• Pay via payment link — your account is typically unfrozen within minutes of a successful payment.
• Pay via bank transfer — the Monta finance team must verify the transfer. Your account is unfrozen once the invoice is marked as paid.

If your account is still frozen after payment:

1. Locate your proof of payment (bank statement or transaction receipt).
2. Contact Monta support via Hub.
3. Submit your proof of payment through the support ticket.

The finance team will verify the payment and unfreeze your account immediately after approval.

Frequently asked questions

Will I be notified before my account is frozen?

Yes. You will receive a payment reminder email after the invoice due date passes.

How quickly is my account unfrozen after payment?

For payment link payments, usually within minutes. Bank transfers require verification by the Monta finance team, so processing times may be longer. If you are making a bulk payment, share your remittance advice with the Monta finance team to help them identify the payment.