How do I set up split billing for my team?

For: Team owners and administrators in Monta Hub. The split billing feature must be enabled for your operator. If you do not see the options below, contact your account manager.

Split billing lets your team cover charging up to a maximum cost per kilowatt hour (kWh). When a driver charges at a price above the cap, the team wallet still pays the charge point operator in full and the driver is billed for the excess at the end of the month.

This article covers setup and day-to-day operation in Monta Hub. For the concept and the financial flow, see What is split billing? For the driver experience, see How does split billing work for me as a driver?

Before you start

• You need to be a team owner or administrator on the team.
• Decide your covered rate for alternating current (AC) and direct current (DC). You can leave one side empty to cover that side in full with no limit.

How do I set kWh price caps for a member group?

Use a member group when several drivers share the same caps.

1. In Monta Hub, open your team.
2. Select Members.
3. Open the member group.
4. Open the Settings tab.
5. Turn on Pay for charging with team wallet.
6. Under Limit team-covered cost per kWh charged, select Split billing.
7. Enter a Max cost per kWh for AC, for DC, or both. Leave a field empty to remove the cap on that side.
8. Select Save.

Every member of the group inherits these caps.

To remove all caps for the group, set the dropdown to No kWh rate limits and select Save.

How do I set kWh price caps for an individual member?

Per-member caps are configurable only when the member is not part of a member group. Members of a group inherit the group's caps.

1. In Monta Hub, open your team.
2. Select Members.
3. Open the member.
4. Open the Settings tab.
5. Turn on Pay for charging with team wallet.
6. Under Limit team-covered cost per kWh charged, select Split billing.
7. Enter a Max cost per kWh for AC, for DC, or both.
8. Select Save.

To remove the caps, set the dropdown to No kWh rate limits and select Save.

When a member is added to a group, their individual caps are replaced by the group's caps.

How do I view personal contributions and settlements?

1. In Monta Hub, open your team.
2. Open the split billing area for the team.

You see:

• Settlements list — a paginated list of monthly settlements per driver, with status (pending, completed, failed, or cancelled), period, and amount.
• Settlement details — open a settlement to see the individual charge sessions that contributed to it, with the charge point, kWh, whether AC or DC applied, and the contribution amount.
• Per-charge breakdown — on any charge detail page, you see the effective rate, the covered rate, the team share, and the driver's personal contribution.

What emails will I receive as an operator?

• Failed settlements summary — sent after the first batch of settlement attempts fails. Lists how many members have failed settlements, the total amount, and confirms that Monta will retry. Members have been notified to top up their wallet or update their payment card.
• Cancelled settlements summary — sent after all retries are exhausted. Lists affected members and the total amount that Monta will no longer attempt to collect. Follow up with the drivers directly.

What does the driver see in Monta Charge?

Once you save a cap on a driver or a member group, Monta sends each affected driver an onboarding email with their new covered rates and shows the cap in their team wallet in Monta Charge.

For the full driver-facing experience — onboarding emails, pre-charge price warnings, the map filter, the pending settlement card, and what happens on the 1st of the month — see How does split billing work for me as a driver?

FAQs

What if I only want to cap one side?

Set the cap on that side only and leave the other field empty. The empty side is fully covered with no limit. For example, set DC at 0,70 €/kWh and leave AC empty to cap public DC charging while covering all AC charging in full.

What happens if a settlement cannot be collected from a driver?

Monta retries up to 3 times across a few days. If every retry fails, the settlement is cancelled. The team absorbs the cost of those charges. Follow up with the driver directly — Monta does not send funds to the team for unpaid personal contributions.

Does changing the cap affect past sessions?

No. The cap in effect at the time of each session applies to that session. Earlier sessions keep their original cap; later sessions use the new cap.

Related articles

• What is split billing?
• How does split billing work for me as a driver?
• How do I set up reimbursements?
• Team user roles and permissions