How do I control where my members can charge?

Operators, Account Owners, and Admins can define where members can use the Account Wallet to start charging sessions. Restrictions can be applied at multiple levels and are inherited downward by default.

How does inheritance work?

Restrictions cascade from top to bottom:

• Operator: Organisation-wide defaults.
• Account: Default for all account members and charge keys.
• Member Group: Narrower rules for specific groups.
• Member: Individual restrictions.
• Charge key: Can only narrow the scope further, not expand it.

When applying new account settings, you can choose to update all lower levels or keep current settings.

What do members see?

If a member tries to charge at a location outside the allowed countries or operators, the session will not start. They will see a message that the Account Wallet cannot be used at that charge point.

How do I restrict wallet payments by country or operator (account level)?

1. In the new Monta Hub, open the left sidebar and go to Admin → Operator → Account settings (Templates tab). In the old Hub, this is under Settings → Team settings.
2. Click + New account setting or click an existing setting to edit it.
3. Fill in the Basic information and Member permissions.
4. In the Wallet payment restrictions section, select one or more:
   • Allowed countries
   • Allowed operators
5. Click Apply account settings.
6. In the confirmation, choose:
   • Apply account settings — updates all members and charge keys, or
   • Keep current settings — no changes.

How do I apply restrictions to a Member Group?

1. Open your account (via Accounts in the left sidebar) and go to Members & Access → Member Groups.
2. Select a group and open Member wallet permissions and payment restrictions.
3. Choose the Allowed countries and Allowed operators.
4. Save changes.

How do I apply restrictions to a specific member?

1. In your account, go to Members & Access, select [Member name], then open Settings.
2. Under Member wallet permissions and payment restrictions, define allowed countries and operators.
3. Save changes.

If account settings are applied globally, you will see a note that "Operator or Account restrictions are applied."

How do I restrict a charge key?

1. In your account, go to Payment → Charge keys → [Key name] → Edit.
2. Under Wallet payment restrictions, select allowed countries and operators.
3. Save.

If the charge key has no member owner, it follows the account's restrictions. If it has an owner, it inherits from that member and can be narrowed further.