Skip to content
Back to Help center

Monta Charge

Start your journey with Monta the right way, by completing the basic setup, integrating with your car and setting up SmartCharging or tax refund.

Help center / Monta Charge / Charging on the go
Home charging Image
Home charging
Charge at home
Create and manage Charging rules
How to use SolarCharge
Set up electricity cost tracking
Home charging troubleshooting
Set up SolarCharge
Set up Fuse protection for your charge point
Saveeye smart meter integration
Get Reimbursement from your employer
Manage PowerBank via Monta Charge
How to start a charge at home
Set up and use SmartCharge
Connect your charge point
Troubleshoot a Disconnected charge point
Make your charge point Public
How to make your charge point Public
How to set up Monta Stickers
Set up a Team
How to manage a Team
How to create a new Team
Invite and manage Team Members
How to transfer a charge point
Tax refunds
Manage your tax refund subscription
What is a tax refund subscription?
Claim a tax refund subscription
Charging on the go Image
Charging on the go
How to Complete KYC Verification
Find your charging receipt
How to use AutoCharge
Using Public charge points
Check if a charge is Eichrecht compliant
How to use SmartQueue
Find charge points on Monta map
How to reserve a charge point
Public charging troubleshooting
Work & Residential charging Image
Work & Residential charging
How to charge on a Team charge point
How to join a Team
Monta Charge account Image
Monta Charge account
Monta Charge Beta features
Understand your charging Insights
Car integration troubleshooting
Charge key FAQ and troubleshooting
How to create a Monta account
How to add and use charge keys
Add and integrate your car to Monta
Your personal Monta Wallet

How to Complete KYC Verification

In this guide, you will learn how to complete the KYC verification process in the Monta Charge App and why it is required.
Charging on the go

Find your charging receipt

Find and download the receipt for your charging session.
Charging on the go

How to use AutoCharge

Learn what you need to do as an EV driver to start using the AutoCharge feature and experience an app-free and RFID-free charging.
Charging on the go

Using Public charge points

Learn how to pay and start charging on a public charge point.
Charging on the go

Check if a charge is Eichrecht compliant

See where you can check if your charge is compliant with Germany's Eichrecht regulation.
Charging on the go

How to use SmartQueue

Learn how you can get in line for busy charge points, so you can get your turn to charge.
Charging on the go

Find charge points on Monta map

Learn how to find public charge points with specific features such as SmartQueue, Reservation and more!
Charging on the go

How to reserve a charge point

Learn how to find and reserve public charge points with Monta Charge
Charging on the go

Public charging troubleshooting

If you are having trouble with starting a charge on a public charge point, here are some troubleshooting suggestions.
Charging on the go
Need to talk to a specialist?
Contact our support team
Platform status:
All Systems Operational

Private users

Start a chat in the Monta app on your mobile device of choice.
Open Monta app
Open hours: 24/7, 365
First reply time: < 5 minutes

Business customers

Sign in to Monta Hub and create a support ticket.
Sign in
Open hours: 07:00 - 23:00 CET
First reply time: < 3 business days

Certified installers

If you're a certified installer, you can book a guided call with a Monta integration specialist.
Book integration call
Open: Mon - Fri 09:00 - 17:00 CET