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Monta Charge

Manage your tax refund subscription

Learn where to find your tax refund history, meter readings, service provider contact information, or how to cancel a tax refund subscription.
Written by Yana Yankova
Last updated: 28 February, 2024
In this guide

In this guide you will learn how to manage your personal tax refund subscription via Monta Charge.

If you want to learn how to apply for a tax refund subscription, click here.

Open your tax refund subscription

  1. Under navigation Chargers, select the Chargers tab
  2. Click on the settings wheel of the charge point
  3. Select Charge point subscriptions
  4. Look under My subscriptions to see and open your subscription.

See your tax refund history

In Monta Charge, you are able to see the tax refunds you have received, as well as the meter readings of your charge point.

Just click on the Show me drop down menu and select if you want to see Tax refunds or Meter readings.

Find your service provider’s contact information

If you have questions about your tax refund subscription, you need to address them with your service provider.

Click on Read more and scroll down to Provider info to see how to contact them.

Upload a manual meter reading

If your charge point does not support automatic meter readings, you will not be able to receive tax refunds automatically after every single charge.

In this case, you need to perform a manual meter reading of your charge point. We recommend to confirm with your tax refund provider if your charge point requires manual meter readings.

  1. Click on Add reading
  2. Take a picture of your charge point’s meter
    • Try to avoid using flash, as it will reflect on the glass and make the number hard to read
    • Make sure it is a picture of the charge point’s meter and not a house electricity meter
  3. Type in the kWh in numbers
  4. Click on Submit
  5. Wait for your tax refund provider to review and approve the meter reading

Cancel a tax refund subscription

If you decide to cancel the tax refund subscription, there are two scenarios:

A: You see a “Cancel” button, which means you can cancel the subscription via Monta Charge.

B: You see that you need to contact the service provider to cancel the subscription.

Please note that your contract for tax refund is with the service provider and not Monta. If you have any questions about the cancelation, please contact your service provider.

Need to talk to a specialist?

Contact our support team

Private users
Start a chat in the Monta app on your mobile device of choice.
Open Monta app
Open hours: 24/7, 365
First reply time: <5 minutes
Business customers
Sign in the Monta Portal and create a support ticket.
Open hours: 07:00 – 23:00 CET
First reply time: <3 business days
Certified installers
Book a guided call with an installation specialist.
Book a call
Open hours: Mon – Fri
09:00 – 17:00 CET