My charge point won't release my car cable

What to do if a cable is stuck at the charge point you own.
Written by Yana Yankova
Last updated: 23 March, 2023

Please note that this guide can help you with releasing the cable, if it is stuck on your personal charge point that is registered in Monta.

To troubleshoot a stuck cable on a public charge point (roaming), please refer to this guide.

Follow these steps and if they don't work, reach out to us:

1. Under navigation "Chargers", click on the Setting icon (⚙️)

Choose chargers and settings

2. Select "Monta Connection"

3. Scroll down to and click "Unlock"

Monta Connection and Unlock cable

In this guide
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