1. Check that the cable is plugged in
If the car cable is not securely plugged in, then the charge cannot start. If that is the case, you will see a message saying “Your cable was not plugged in”.
2. Wait for the charge to start
When you start a charge on Monta Charge, you need to wait a minimum of 30 seconds for the charge to start. Our system is sending Start signals to the charge point in intervals, until it either starts the session, or fails the charge.
3. Check if your car is actually charging
See on the car computer if the car is already charging, even if Monta Charge has not updated into a charging state yet. Check the indicator light, located next to the car plug, to see if it has registered the start of a charge.
4. Try to start the charge in Monta Charge first and then plug in your car
Try to start the charge in Monta Charge before plugging in your car.
Step 1: Set up the charging session in Monta Charge and swipe Charge now.
Step 2: Plug the cable in your car.
1. Make sure that you have enough funds in your Wallet
If you do not have enough funds in the Monta Wallet to cover the charge, you will not be able to start charging. Here is how you can refill your personal Monta Wallet or a Team’s Monta Wallet.
2. Make sure the charge point can read charge keys
Not all charge points are able to start a charge via RFID tag. If you are not sure if the charge point supports charge keys, you can check that via the Monta Charge -> Map.
Try to find the charge point on the map and see if has the label Charge key. Alternatively, you can try initiating a charge via Monta Charge or see if there is a QR sticker you can scan to start charging.
For more charge key troubleshooting tips, read here.
If your charging cable is stuck in the charge point after you are done charging, you can try the following:
1. Plug the cable back and lock/unlock the car
2. Look for a service number on the charge point
If the cable is still stuck in the charge point, see if there is a service number on the charge point you can call. Monta is not locking the cable.
3. Cable is stuck on an Easee charge point
If your cable is stuck, specifically on an Easee charge point, here is how you can manually release the cable from the charge point side:
Other charge point models may also have a mechanical button, which would release a stuck cable. Inspect the unit to see if that is the case.
Monta Charge might show “Charging” even after disconnecting your car from a public charge point. This is because we’re waiting for the charge point provider’s receipt (e.g., Clever, EON), which could take a few days, keeping the active status.
You will pay only for the actual kWh you have charged. Your session ends when you unplug. When we receive the receipt, your status will change to “Complete” automatically.
If the charge point is emitting a red light, this means that it is malfunctioning in some way and you will not be able to charge.
We recommend to report the charge point in Monta Charge and proceed to find a different charge point, you can charge on.
Sometimes there is delay in updating the status of charge point, depending on who operates it. Refresh the screen to get an updated status.
Monta doesn’t change how fast a charge point charges. There are various reasons for slower charging, which we’ll explain below. It’s a good idea to check these things:
