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Monta Charge

How to add and use charge keys

Learn how to find, order, pair and manage your charge keys in Monta Charge.
Written by Yana Yankova
Last updated: 7 March, 2024
In this guide

A Monta charge key is a convenient way to initiate a charge by sending a signal to the Monta system. It acts as an extension of your Monta Wallet and other payment methods. This guide will walk you through the process of using a Monta charge key.

For troubleshooting advice on charge keys, please read here.

Access Charge keys in Monta Charge

  1. Under the navigation menu, select Me.
  2. Click on Personal Wallet to access your wallet settings.
  3. Scroll down to Charge keys (RFID)
  4. Click on the + Charge key button to add a new charge key.

Pair charge key via NFC

To add and pair a Charge key (RFID), you can use NFC (Near Field Communication) technology.

  1. Click on Read NFC Key
  2. Scan the charge key with your phone
  3. Give the charge key a name
  4. Click on Pair charge key

Pair charge key via charge point

You can also pair a charge key, using your personal charge point. Ensure that your charge point is already connected to Monta and is available for use.

  1. Click on Pair through charge point
  2. Select the charge point you want to use
  3. Scan the charge key on the charge point within 60 seconds
  4. Give the charge key a name
  5. Click on Pair charge key

Manually enter charge key number

You can also manually input the charge key number, if your charge key has 8, 14, 16 or 20 characters.

  1. Click on Enter key number manually
  2. Enter the number and name the charge key
  3. Click on Pair charge key

Order a charge key

You can order a Monta charge key directly from Monta Charge!

  1. Click on Order charge key
  2. Select the charge key you want
  3. Enter your order information
  4. Confirm the order

Block or delete a charge key

If you have lost and a charge key and you want to prevent others from using it you have the option to block it from Monta Charge.

  1. Open your Personal Wallet
  2. Find and open the charge key
  3. Select if you want to block and/ or delete it

Frequently asked questions

I can’t connect my charge key to Monta Wallet. What should I do?

There are different methods to add a charge key to your Monta Wallet. Here are troubleshooting tips based on the method you are using:


Read NFC Key:

  • Ensure your charge key has the correct number of characters (8, 14, 16 or 20).
  • Make sure your phone supports NFC scanning and has NFC enabled.

Pair through Charge Point:

  • Confirm that your charge key has the correct number of characters.
    Verify that you are the owner or admin of the charge point, as the charge key will be registered in the same team/Wallet as the charge point.
  • Check if the charge point is capable of scanning RFID cards.

Enter Key Manually:

  • Double-check that you are entering the characters of the charge key correctly in Monta Charge or Monta Hub.

For more troubleshooting tips, please see this guide here

What is a passcode?

A passcode is a 4-digit code that you need to use every time you use your Monta Wallet. This is a measure to secure your Wallet payments in Monta. You can learn how to set it up here.

A passcode is used every time you:


Need to talk to a specialist?

Contact our support team

Private users
Start a chat in the Monta app on your mobile device of choice.
Open Monta app
Open hours: 24/7, 365
First reply time: <5 minutes
Business customers
Sign in the Monta Portal and create a support ticket.
Open hours: 07:00 – 23:00 CET
First reply time: <3 business days
Certified installers
Book a guided call with an installation specialist.
Book a call
Open hours: Mon – Fri
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