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Commonly asked questions

Can I add a charge point to two or more Teams?
I cannot integrate my charge point to Monta
My charge point is showing as “Disconnected”
How to integrate my charge point with Monta?
Supported charge point brands
My cable is stuck to the charge point
Why is the charge point showing as Busy, when it is Available?
Why is the charge so expensive?
How can I pay for Public charging?
Why does Monta reserve money for a charge?
How to charge on a public charge point
How do I set up automatic charging?
My charge failed
Can I control the charging from another app?
Difference between Scheduled charge and SmartCharge
How to start a Sponsored charge from my employer
How to charge with Monta at home
Why can I not see any subscriptions on the Marketplace?
Where do I see my tax refunds?
Is Monta a tax refund provider?
How do I cancel my tax refund subscription?
Why is my tax refund subscription “Pending”?
How do I apply for tax refund subscription?
What permissions do I have as a Team Member?
How to set up charge keys?
How do I invite Team members?
How do I create a Team?
What is an IBAN?
Why is my Wallet frozen?
How do I withdraw money from a Wallet?
How do I export Wallet transactions?
How do I bill my clients?
How do I deposit money to a Wallet?
How to enable Team invoicing?
How much does Monta cost?

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Need to talk to a specialist?

Contact our support team

Private users
Start a chat in the Monta app on your mobile device of choice.
Open Monta app
Open hours: 24/7, 365
First reply time: <5 minutes
Business customers
Sign in the Monta Portal and create a support ticket.
Open hours: 07:00 – 23:00 CET
First reply time: <3 business days
Certified installers
Book a guided call with an installation specialist.
Book a call
Open hours: Mon – Fri
09:00 – 17:00 CET