Control where your members charge

Operators, Team Owners and Admins can define where their members can use the Team Wallet to start charging sessions.

This control helps prevent unwanted roaming costs and keeps charging limited to preferred networks and regions.

Wallet payment restrictions can be applied at several levels:

• Operator: Organization-wide defaults.
• Team: Default for all team members and charge keys.
• Member Group: Narrow rules for specific member groups.
• Member: Individual restrictions.
• Charge Key: Final level, can further limit access for a single physical key.

Lower levels inherit settings from the ones above them.

Admins can choose whether to apply team-level changes to all lower levels or keep existing overrides.

Inheritance and overrides

• Operator-level settings apply to all teams.
• Team-level settings apply to all members and keys unless specifically overridden.
• Member Group or Member-level changes only apply downward from that point.
• Charge key settings can only narrow the scope, not expand it.

When applying new team settings, you can choose to update all lower levels or keep current settings.

What drivers see

If a driver tries to charge at a location that isn’t in the allowed countries or operators, the session won’t start.

They’ll see a message that the Team Wallet can’t be used at that charge point.

Restrict wallet payments by country or operator

1. Go to Settings → Team settings.
2. Click on + New team setting or click on an existing setting to edit it.
3. Fill out the Basic information and Member permissions.
4. In the Wallet payment restrictions section, select one or more:
   • Allowed countries
   • Allowed charge points
5. Click Apply team settings.
6. In the confirmation modal, choose whether to:
   • Apply team settings (updates all members and charge keys), or
   • Keep current settings (no changes).

Apply restrictions to a Member Group

1. Open your team and go to Members & Access → Member Groups.
2. Select a group and open Member wallet permissions and payment restrictions.
3. Choose the Allowed countries and Allowed operators.
4. Save changes.

Apply restrictions to a specific member

1. Go to Members → [Member name] → Settings.
2. Under Member wallet permissions and payment restrictions, define allowed countries and operators.
3. Save changes.
4. If the team’s settings are applied globally, you’ll see a note that “Operator or Team restrictions are applied.”

Restrict a charge key

1. Go to Charge keys → [Key name] → Edit.
2. Under Wallet payment restrictions, select allowed countries and operators.
3. Save.

If the key has no member owner, it follows the team’s restrictions.

If it has an owner, it inherits from that member and can be narrowed further.