The Public Charge Point Regulations 2023 have introduced a mandatory helpline data requirement for Charge Point Operators (CPOs) in the UK.
If you are a UK based Charge Point Operator, you need to submit a regular helpline report to the Secretary of State and the enforcement authority. In this guide, we will show you how Monta will provide you the data you need and how you submit the reports. UK public charging regulation
What data you need to report
By the end of January 2025*, UK based charge point operators must report the following details of helpline calls received between 24 November 2024 to 31 of December 2024:
- Total number of calls the helpline received during the quarter
- A breakdown of the helpline calls based on the type of assistance sought
- A breakdown of the calls based on the length of time it took to resolve those calls, expressed in 10-minute intervals
- The percentage of calls that were not resolved by the reporting date and a list of the reasons why they were not resolved
See more details about the reporting format and deadlines in table 7 here.
The third report is due by the end of April 2025 and must cover the period from January to March 2025. Subsequent reports will be due on a quarterly basis thereafter.
How you retrieve the data
To make sure you can submit all the details listed in table 7, your dedicated Customer Success Manager will provide you with an overview you can submit to the Secretary of State and the enforcement authority. The data will be provided to you in the form of an excel sheet or a PDF.
Your dedicated Customer Success Manager will share your helpline data with you before the subsequent reports are due.
In 2025, Monta will work to provide you with automated access to the details outlined in Table 7, either through an API or another streamlined solution, ensuring you have full access to the helpline data.
Who to send the report to
Once you’ve received the data from your Customer Success Manager, you can submit the report to consumerofferconsult@ozev.gov.uk and pcpr@businessandtrade.gov.uk.
*Please note that the first report is to be submitted by the end of December 2024. This report only needs to confirm that the helpline has been set up and the helpline number itself.