Create and manage alert settings

What are alert settings?

Alerts allow operators to receive notifications for specific events (e.g., when a charge point is not working or if the cable is locked, etc.) related to selected charge points or groups of charge points.

Every setup begins with two groups that cannot be deleted. One of these is the Default group, which applies to all your teams and charging sites. This group includes the following alerts:

• Charge point received a critical security event
• Charge point in error for a while
• Charge point not working
• Charge point had 3 failing charges last 1h
• Invalid meter source for signed data.

The next group is the Muted group, which cannot be deleted as well and has all alerts disabled. It is for Teams or charging sites you want to mute notifications for.

You can create multiple groups. You can apply a group on a team or a charging site level. You can determine who receives email notifications for specific incidents and alert groups.

Create an alert group

Here is how to create your own alert group:

1. Click on Alert settings
   Here, you will find the dashboard displaying all alert groups. Note that Default alerts and Muted alerts cannot be deleted.
2. Click + New
3. Set the alert group name
   This can be modified later under the Info tab.
4. Click Create and then click Save.
5. You have successfully created the alert group.

Customize an alert group

After setting up an alert group, you can customize the incidents for which you want to receive notifications, including their priority and the users you want to inform.

1. Click on the alert group
2. Toggle on all the incidents that you would like to be notified about. You can see a description of each alert setting when you hover over them.
3. Specify the Priority of the alert (High, Medium, or Low).
4. Fill in the email address of any user you would like to receive notifications for (optional).
5. Once you are all done, click Save.

Apply an alert group on a charging site

Please note that the Default alert group is always applied first at the charging site. To change the alert group applied to a charging site, please follow these steps:

1. Go to the relevant Team
2. Click on Charge Points
3. Switch to the Charging sites tab
4. Select the site where you would like to set up the alert group
5. Go to Details & Settings
6. Scroll down, and you will see a section Incident alert settings
7. Click on the three dots and click Change alert group
8. Select the alert group that you would like to apply
9. Click Apply, and you're all set! The charging site will now have alerts applied, as indicated in the selected alert group.

Apply an alert group on a Team

To apply an alert group to a team level, follow these steps:

1. Go to the relevant Team
2. Go to Settings
3. Scroll down and find the Incident alert settings section
4. Click on the three dots and click Change alert group
5. Select the alert group that you would like to apply.
6. Click Apply, and you're all set! The charge points on this Team will now have alerts applied, as indicated in the selected alert group.

Please note that the team alert group does not override charging site alert settings.

View reports

Setting up an alert group on a site or team level allows each group to generate alerts based on specific charge point reports.

You can view the alerted reports in the Overview tab of a team. If you would like a more detailed look at the reports created, simply click the "See all report activity" button.

To view alerts flagged for a specific charge point, follow these steps:

1. Click on the Team
2. Go to the Charge points tab
3. Click on the number in the Alerts column of the specific row for the charge point.
4. You can view the alerts flagged for that charge point and navigate through both resolved and unresolved alerts.
5. If you click on the entries here, you can view the detailed report and resolve or delete it from there.