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Understand your invoice

This guide explains how to read your monthly invoices in Monta Hub.
Written by Yana Yankova
Last updated: 30 August, 2024
In this guide

What is in a Monta invoice?

Financial transactions happen every month between you, Monta, and other organisations that use Monta. These transactions flow to and from your Monta Wallet.

Your invoice summarises those transactions, and the document includes:

  • Summary
  • Invoice
  • Monthly balance statement

The invoice page includes the subscriptions and fees you are paying directly to Monta.
The monthly statement page summarises all activity in the last month. It includes items you’ve been invoiced for, the revenue you earned, and any payments we paid on behalf of your organisation. We subtract that total from your invoice to arrive at the amount due.

Summary and payment instructions

If you earned more revenue than you owe this month, your amount due will be 0.

How we calculate the amount due

To arrive at the amount due, we take your invoice total and subtract your revenue and any payments we made on behalf of your organisation (such as tax refunds in Denmark).

Amount due = Invoice total − Your revenue and other services total

ItemDescription
Invoice totalTotal of all financial transactions that happened between your organisation and Monta (including VAT)
Revenue and other
services
Total of what you earned and any transactions that Monta facilitated on your behalf

This total is deducted from your invoice total and can be found on the monthly statement page.
Amount due calculation explained

Payment instructions

If there is an amount due, you can pay via:

  • bank transfer using the bank details on the first page and the invoice number as the reference

There is also a payment link where you can pay via:

  • Credit card
  • BankGiro (Sweden only)
  • SEPA direct debit (certain countries only)

Invoice page

Invoice entries

On this page you will find the goods and services your organisation purchased from Monta, along with fees agreed on in your contract.

The following table explains the different types of invoice entries. You can see all individual entries in your invoice export.

GroupInvoice entryDescription
Charge sessionCharge session(s) - Transaction fee(s)The fee Monta has collected on the income from professional charges performed on your charge points
Charge sessionCharge session(s) - Revenue from additional custom fee(s)The fee Monta collects on the income from peer-to-peer (P2P) charges performed on your charge points.
Monta CommissionCommission – Customer subscriptionsThe commission that Monta collects when someone purchases a custom subscription you offer.
Monta CommissionCommission – Tax refund subscriptionsThe commission that Monta collects when someone purchases a tax refund subscription you offer. (Denmark only)
Roaming charge sessionMonta roaming (CPO) - Charge session(s)The fee that Monta collects for charges that your Team(s) performed on roaming charge points.
Roaming charge sessionMonta roaming (CPO) - Transaction fee(s)
The fee that Monta collects for charges that are performed on your charge points via a roaming platform.

Learn how to enable roaming on a charge point.
Monta service- Co-branding and theming fee
- Support services
This is a specific service you purchased in addition to your agreement with Monta.
Monta ShopShop purchaseThese are the purchases you have made from the Monta Shop.
Monta subscription- Business subscription
- Enterprise subscription
- Pro subscription
The cost of your Monta plan. It is the number of active charge point sockets, multiplied by the price per socket.
Monta subscription- Guided subscription purchase
- Home subscription purchase
- White label subscription purchase

These are additional subscriptions you signed up for with Monta.
Invoice entries explained

Monthly statement

The monthly statement summarises all activity in the last month. These entries can include:

  • All items you were invoiced for
  • Income from charge sessions on your charge points
  • Expenses from charging on other Teams’ charge points
  • Income from custom subscriptions that you set up (operators only)
  • Issued or received tax refunds (Denmark only)

See how we calculate your amount due using the items on your monthly statement.

Monthly statement entries

The following table explains the different entries on your monthly statement. You can see all individual entries in your invoice export. 

GroupBalance statement EntryDescription
Charge sessionCharge session(s) Charge sessions performed on charge points that are owned by a VAT-registered company. This can include:
- sessions that your Team paid for using the Monta Wallet (shown as a negative amount) 
- income your Team made on its own charge points (shown as a positive amount)
Charge sessionCharge session(s) for P2P - Charge session(s)Charge sessions performed on charge points that are not owned by a VAT-registered company. Private individuals usually own these. This can include:
- sessions that your Team paid for using the Monta Wallet (shown as a negative amount) 
- income your Team made on its own private charge points (shown as a positive amount)
Charge sessionCharge session(s) - Sponsored chargeSponsored charges that your Team has paid.
Roaming charge sessionMonta roaming (CPO) – Charge session(s)Charge sessions performed on your charge points through an app other than Monta.
Roaming charge sessionMonta roaming (EMSP) – Charge session(s)Charge sessions that your Team performed in a roaming network from the Monta app.
Roaming charge sessionMonta roaming (CPO) – Revenue from additional custom fee(s)Revenue from the additional fees you charge when someone uses your charge points through an app other than Monta.
Monta Promotion- Promotion code
- Expired promotion code
- Reversal of promotion code
- Reversal of user referral
- User referral
A promotional transaction that happened in your Wallet, such as referring a user to Monta.
Operator subscriptionOperator subscription - Custom Subscription purchaseRevenue you earn from your customers' monthly subscriptions
Operator subscriptionOperator subscription - Tax refund Subscription purchaseAn additional monthly subscription that your customers pay in order to receive their tax refund directly from you. Only applicable in Denmark.
Operator transactionOperator transaction - Tax refundTax refunds you issued to your customers (Denmark only)
Monta otherOther
Balance statement entries explained

Export invoice transactions

To export all transactions related to the invoice and monthly statement, you must first have access to the Team or Operator account in Monta Hub. 

At the bottom of the document, click “Download invoice transactions from Monta Hub”. This will send a CSV file to the email associated with your Monta account. 

You can also export the invoice transactions directly from Monta Hub.

Frequently asked questions

How do I export invoice transactions?

Invoice transactions can only be exported by users with access to the Team or Operator account in Monta Hub.

An export can be initiated from the “Download invoice transactions from Monta Hub” link at the end of the invoice pfd document. This document is sent every month to the finance email, related to the Operator account or Team.

Alternatively, invoice transactions can also be exported directly from Monta Hub.

 


Who can get invoiced by Monta?

All Operator accounts are invoiced by Monta. The payment terms depend on the specific agreement.

Business and Enterprise Teams can request to be invoiced by Monta. Teams go through a Know Your Business (KYB) approval process by the Monta’s financial Team, before invoicing can be enabled.

 

Basic and Pro Teams cannot be invoiced by Monta.


How long does it take to process a bank transfer payment for an invoice?

It could take several business days until the funds have arrived in the Monta bank account. Once we receive the payment, your invoice will be processed and approved. 

 

If you use the payment link on your invoice, the invoice will be automatically marked as paid.


How to update my company details in the invoice?

If you need to change your company details, you can do this in the settings section of your company account. There, you can update:

  • Company name, address, contact email
  • Finance email - this is where the invoices are sent every month
  • VAT number, EAN number, PO number

For a Team -> Go to the Team settings and edit the "Team information" tab

For an Operator account -> Go to your Operator account overview and edit the "Settings" tab


Why is the invoice showing as “Pending”?

If you have paid the invoice by bank transfer, it takes several days before the money arrives, and a few more business days for the payment to be processed. Until your payment is handled and approved, the invoice will show as “Pending”.


How can I pay an invoice?

Bank transfer – You can make a bank transfer to the Monta bank account listed on the invoice. Remember to use the reference number stated there.

Payment link – You can pay several other ways by clicking “Pay directly here” on the first page of your invoice. If you pay this way, the invoice will be e instantly marked as paid marked as paid. The options are:

    • Credit card
    • BankGiro (Sweden only)
    • SEPA direct debit (certain countries only)

Need to talk to a specialist?

Contact our support team

Private users
Start a chat in the Monta app on your mobile device of choice.
Open Monta app
Open hours: 24/7, 365
First reply time: <5 minutes
Business customers
Sign in to Monta Hub and create a support ticket.
Open hours: 07:00 – 23:00 CET
First reply time: <3 business days
Certified installers
If you're a certified installer, you can book a guided call with a Monta integration specialist.
Book integration call
Open: Mon – Fri
09:00 – 17:00 CET