If your monthly invoice is not paid by the due date, your account will be automatically frozen 14 days after the due date, calculated in Coordinated Universal Time (UTC). This article explains the timeline, what freezing means, and how to restore access.
Invoice payment terms
Monta generates monthly invoices at the end of each billing period. Each invoice covers charging activity, platform fees, and any other services used that month.
The payment due date is specified in your contract. Invoices are sent to the finance email address registered on your account.
You can pay invoices using:
- Payment link — processed immediately by card, or Sepa DD in selected countries
- Bank transfer — requires manual verification by the Monta finance team which means processing times may be longer than other payment methods.
- SEPA Direct Debit — set up automatic debit from your bank account (EUR only)
Timeline: from invoice to account freeze
Invoice issued
Your monthly invoice is generated and sent to your finance contact. The count starts for the payment due.
Payment due
A payment reminder is sent to your finance contact. The reminder includes the outstanding amount, the due date, and a payment link where applicable.
After due date — Account frozen
If payment is not received within the contractually agreed days, your account is automatically frozen in 14 days after the due date, calculated in Coordinated Universal Time (UTC).
The system counts calendar days. Weekends and public holidays are included.
What “frozen” means
When your team account is frozen due to an unpaid invoice, some features are restricted.
You can still:
- Access Hub and view your account
- See your charge points and charging history
- View team members and settings
You cannot:
- Use home reimbursement features
- Process new charging transactions through your team wallet
- Access certain team management features
A frozen account does not remove your obligation to pay. Outstanding invoices must still be settled.
How to unfreeze your account
To restore full access, pay the outstanding invoice and wait for verification.
Pay via payment link
Your account is typically unfrozen within minutes of a successful payment.
Pay via bank transfer
The Monta finance team must verify the transfer in your bank account. Your account is unfrozen once the invoice is marked as paid.
If you have already paid
If your account is still frozen after payment:
- Locate your proof of payment (bank statement or transaction receipt).
- Contact Monta support via Hub.
- Submit your proof of payment through the support ticket.
The finance team will verify and approve the invoice. Your account is unfrozen immediately after approval.