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Operator user roles and permissions

Learn how to assign the correct role to the different Operator members that are working on your account.

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Written by Yana Yankova
Last updated 9 September, 2025

When you have a Business or Enterprise account in Monta, you are able to provide different types of access to your financial and other teams, by assigning them a specific role in your Monta account. 

These roles have limited permissions for actions in Monta Hub. The goal is to enable different people in your organization to perform reviewing of transactions, financial reporting and bookkeeping. 

The current guide provides an overview of the different roles available in Monta Hub. If you want to learn how to practically assign or edit a role, you can click here

Operator level roles

These are roles available for Operator accounts. You can access the roles by navigating to your Operator account page and selecting the “Members & Access” tab. 

RoleDescription
Admin
This role suits someone who needs access to everything under the Operator account, including client teams. Admins can view, create, update and delete items wherever it’s possible, as well as other task-specific actions.
ManagerThis role suits someone who manages operations. Managers can access all teams, and update and create new items. They cannot withdraw or deposit money.
BookkeeperThis role suits someone working on financial tasks. Bookkeepers can view transactions, wallet, and all finance-related areas in Hub, so they can track payments and finances. They can also withdraw and deposit money, and make refunds.
SupporterThis role suits someone working in either technical or customer support. Supporters can view all relevant areas in Hub, so they can answer users’ questions and troubleshoot easily. They cannot update or create new items.

The following tables represent how much the different Operator users can access and manage.

Permissions

Product areaAdminManagerBookkeeperSupporter
Dashboards
Operator Settings
Subscriptions
(✅ for Partner user)
Transactions
Invoices
Promotion codes
Teams
Charge points
Installer jobs
Charges
Alert Settings
Monta Shop

Charges

Product areaAdminManagerBookkeeperSupporter
See charge details
See transaction details
Export charge sessions
View and browse charge sessions

Teams list

Product areaAdminManagerBookkeeperSupporter
View all Teams list
Search / Filter Teams info
Access a specific Team
Export Team info
Create a Team
Delete a Team

Site details page

Product areaAdminManagerBookkeeperSupporter
Create Installer job
Site actions: Add charge point
Site actions: Installer job
Site actions: Transfer to another Team
Site actions: Import charge points
Delete charge points
Set up Load Management
Edit Charge site functionalities

Alert Settings

Product areaAdminManagerBookkeeperSupporter
Delete alerts
Edit settings
Assign alerts
Browse through reports

Charge points

Product areaAdminManagerBookkeeperSupporter
Edit Reservations settings
Edit Roaming settings
Add / Delete charge point
View logs / Access readings
Navigate to installer job
Access Deeplink
View subscription details
Apply a subscription
Transfer to Team
Configure charge point
Set integration
View all charge points table
Export charge points
Set active/ inactive

Team overview

Product areaAdminManagerBookkeeperSupporter
See charge details
See transaction details
View and navigate to charge points
Export charge sessions
View and navigate reports
View and browse charge sessions

Team charge points

Product areaAdminManagerBookkeeperSupporter
Edit Reservations settings
Edit Roaming settings
Add / Delete charge point
Create a Price Group
Apply firmware update
Bulk edit accessibility
Bulk reboot charge points
Bulk edit price settings
Go to charge point details page
Set active / inactive
Transfer to user
View charge points
Connect charge point

Team Members

Product areaAdminManagerBookkeeperSupporter
Add new Team Members
View/Update Member settings
Transfer Ownership
Delete Team Members
View Team Members
Invite Team Members
View Team charges

Team Wallet

Product areaAdminManagerBookkeeper Supporter
Add / Edit Team bank account✅ / ❌✅ / ❌✅ / ❌
Pair/ View/ Delete charge keys
Add / Delete Payment terminal
Browse / Export / Refund Transactions
Download receipts
Enable invoicing
Deposit funds in Team Wallet
Withdraw funds from Team Wallet
View access Team Wallet
See transaction details

Team Price Groups

Product areaAdminManagerBookkeeperSupporter
Add / Edit / Delete additional fees
Set Price Group as default
Create / Delete Price Groups
Edit / Apply Price Group
Access / View Team Price Groups

Team settings

Product areaAdminManagerBookkeeperSupporter
Add / Edit bank account✅ / ❌✅ / ❌
Edit Team settings
View / Access Team settings
Set bank account as default ✅ / ❌✅ / ❌

Other Features

Product areaAdminManagerBookkeeperSupporter
Partner API
Operator Billing & Support
Access to Operator Page
Charge profiles
Vehicles
Team Schedules
Themes

Bank accounts

Bank accounts cannot be deleted, no matter of the user role, both on Team and Operator level.

Operators can decide if the Teams under the Operator have the ability to edit their bank account. If you are an Operator user and want to limit the ability to edit Team bank accounts, reach out to your Customer Success Manager.

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