Remote actions
You can remotely perform actions on your charge points to troubleshoot and run checks on the status. Just open the charge point and click on the Remote actions button.
| Action | Description |
| Reboot charge point | This action will restart the charge point. |
| Start charge | This action will start a charging session, if a car is plugged in the charge point. |
| Stop charge | This action will stop an ongoing charging session. |
| Force stop charging | This action will force stop any ongoing charging session on the charge point. Please note that if you force stop a charge, this will take away the payment for the charge. |
| Run a check | This action will check the status of the charge point. |
How to remote start a charge
Follow these steps to start a charge session remotely:
- Click on the Charge point
- Click on Remote actions
- Select Start Charge
- Enter and select the User ID for the user to start charging.
- Select the payment method
- You can also select a Price group
- Click on Start charge.
Access charge point logs
The charge points logs can be used when you are troubleshooting a charge point.
Just open the charge point, click on Connection and then select View logs.
| Message | Description |
| StartTransaction | The charging session begins. |
| StopTransaction | The charging session ends. |
| StatusNotification | A change of the status of an ongoing charge |
| SuspendedEV | The car has suspended the charge. This could mean that the car's battery is full or that the car is not taking electricity for other reasons. Monta has no control over whether the car will accept the charge during the session. |
| SuspendedEVSE | The charge point has paused the charge. You can see this when you have a scheduled charge. The charge point would pause the supply of electricity to the car, until it is time for the charge to start. |
| Charging | This means the charge point is charging the car. |
| BootNotification | The charge point has rebooted itself or by Monta's command. |
| Disconnect | The charge point has disconnected from the Monta system. |
| Connect | The charge point has connected to Monta's system. |