Manage a Custom Subscription plan

In this guide you will learn everything you need to know about managing an active Custom Subscription plan. If you need help creating a new Custom Subscription plan, you can learn more about that here.

Please note that Custom Subscriptions can only be viewed and managed by Operator users with Admin or Managed user permissions.

Access the plan

1. Open the left-side menu and select Subscriptions
2. Click on View to open the plan
3. On this page you can see the Plan details, which includes:
   • General information
   • Pricing & Fees
   • History
   • A summarized version of the plan + monthly revenue

View and export plan transactions

From the Transactions tab of your plan you can view and export only the transactions that are related to the specific Custom Subscription plan.

View plan transactions

1. Click on Transactions
2. Click on the transaction to view and open it
   • You can see details, such as the type of transaction, date, VAT rate, etc.
3. Click on Receipt to download the receipt

Export plan transactions

You can export transactions related to the plan and receive a detailed CSV file.

1. Click on Transactions
2. Filter the transactions for a specific period of time
3. Click on Export transactions to receive a CSV file on your email

Export subscribers

In this section you will learn how to export your subscriptions. Here is a guide on how to manage an individual Custom Subscription.

You can export all your subscribers, which will give you all subscriptions, their state (active, cancelled, etc.), the customer information (phone number, email) and type of charge point.

1. Click on Subscriptions
2. Click on the export button
3. A CSV file is sent to your email

Edit and update plan

You are able to edit the Custom Subscription plan as you go. Please note that:

• All plan updates will be sent for approval from a Monta Customer Success Manager
• If you want to apply the plan changes to all subscribers, you must select that in the edit tool.
• If you have name a suggestion for an update, which has not been processed yet, you will see this on top of the edit tool. Please wait for the suggestion to be approved first or contact your Customer Success Manager before making another change.

Edit Custom Subscription plan

1. Click on Edit
   • See if you have update suggestions that have not been processed yet
2. Make the desired changes directly in the field
3. Decide if you want to apply the changes immediately after approval
4. Decide if you want to apply the changes to all subscribers or only new ones
5. Click on Submit
6. Await approval of the suggestion.

Schedule a update to the plan

You can also schedule a change to happen at a future date. Please note that:

• You can only select future dates to schedule the update.
• The suggested update requires an approval from Monta Customer Success Team.
• When the suggestion is approved, the task gets scheduled and the update will take place on the selected date.

1. Click on Edit
2. Make the desired changes directly in the field
3. Select that you want to schedule the change for a future date
4. Decide if you want to apply the changes to all subscribers or only new ones
5. Click on Submit
6. Suggestion is sent fr approval
   • When the suggestion is approved, the task gets scheduled and the update will take place on the selected date.