In this guide you will learn everything you need to know about managing an active Custom Subscription plan. If you need help creating a new Custom Subscription plan, you can learn more about that here.
Please note that Custom Subscriptions can only be viewed and managed by Operator users with Admin or Managed user permissions.
From the Transactions action button on your plan you can view and export only the transactions that are related to the specific Custom Subscription plan.
You can export transactions related to the plan and receive a detailed CSV file.
In this section you will learn how to export your subscriptions. Here is a guide on how to manage an individual Custom Subscription.
You can export all your subscribers, which will give you all subscriptions, their state (active, cancelled, etc.), the customer information (phone number, email) and type of charge point.
Type of information | Fields |
Subscription details | – Subscription id – State of subscription – Next purchase date – Active at – When the subscription was activated – Total amount – What the customer pays with applied discounts – Discount – the applied discount on the individual subscription – Purchases – Number of subscription purchases |
Customer details | – For – customer name – Email – the email of the Team (where the charge point belongs) – Team Owner Name – Team Owner Email – Team Owner Phone |
Charge point details | – Charge point model – Charge point brand – Charge point address |
You are able to edit the Custom Subscription plan as you go. Please note that:
You can also schedule a change to happen at a future date. Please note that:
Yes, you can do that. You need to have one Subscription Plan that applies per charge point and another Subscription Plan that applies on a Team level.
All Subscription Plan updates need to be approved by a Customer Success Manager, before they are applied. You can see if you have a pending change in Monta Hub. Open the Subscription Plan and click on “Edit”. On top of the page you will be able to see a banner, that states “Suggestion [NUMBER] in progress from [date]”.