The Custom Subscription is a monthly payment plan available for Charge Point Operators (CPOs). Opting to offer monthly services to your clients, the Custom Subscription offers a convenient method for collecting payments from end users. With Custom Subscriptions, you can offer a wide range of services to your clients, including operational support, maintenance, leasing, charge point repairs, and more.
Through Monta Hub, you have the flexibility to create multiple Custom Subscription plans as required. When you create and apply these services to the charge points, your company assumes the role of a third-party service provider, responsible for managing the plan and delivering the agreed-upon services to your clients.
Custom Subscription plans can only be created by Operator users with Admin or Manager user rights.
| Field | Explanation | Comment |
| Plan name | Descriptive name for your service. | |
| Summary | Short, bullet-point summary of the services you are offering. | |
| Description | Detailed explanation about the offered services. | |
| Terms | Full terms of service of the plan. | We recommend to fill out the terms of service, as they are in the contract with the your client. |
| Country | Select the market where the service is offered. | |
| Support email | Email, where you clients can reach you. | This is a support email owned by you, as a service provider. It is not related to Monta Support. |
| Contract URL | You can include a link to a contract with the client, so they sign right away | |
| Service | Select “Custom” | |
| For | Select between “Charge point” and “Team” | If you select to apply the subscription plan per “Charge point”, then you need to do it individually per charge point. If you select to apply it per “Team”, the Team will be charged Monthly plan price X number of charge points in the Team. |
| Price model | Select “Per charge point” | |
| Does the subscription require approval before being activated? | Select “Yes” or “No”. | If you select “Yes”, you need to manually approve each subscription after you apply it. If you select “No”, a new subscription will be automatically approved instantly after you apply it. |
| Can the subscription be canceled from the app? | Select “Yes” or “No” | If you select “Yes”, your client can cancel the subscription by themselves. If you select “No”, your client needs to reach out to you to cancel the subscription. |
| Currency | The plan currency is determined when you select the Country | |
| Monthly Price incl. VAT | Type out the price of the plan, inclusive of VAT | Monta gets 10% commission of the monthly plan price at the time of purchase. Different rates may apply, according to your contract with Monta. |
| Additional fee % | X% of the price of every charge on a charge point with this subscription will be transferred to your Operator Wallet. This is your Operator cut, as a service provider to this charge point. | The fee does not include VAT. It is added on top of the fee. If you put 2% fee, and there is 25% VAT, the Team will be charged 2,5% of the charge price. Example: Price for charge is 100 DKK Additional fee % is 2% You will receive 2,5 DKK |
| Additional fee kWh | Absolute amount of every charge on a charge point with this subscription will be transferred to your Operator Wallet. It is calculated per kWh. This is your Operator cut, as a service provider to this charge point. | The fee does not include VAT. It is added on top of the fee. If you input 1 DKK fee, and there is 25% VAT, the Team will be charged 1,25 DKK per kWh. Example: Charge is for 5 kWh Absolute fee is 1 DKK/kWh You will receive 6,15 DKK |
| Roaming additional fee (%) | X% of the price of every roaming on a charge point with this subscription will be transferred to your Operator Wallet. This is your Operator cut, as a service provider to this charge point. | Fee is calculated the same as Additional fee % (see above). For this fee to be applied, it requires the charge point to have activated Roaming. It is applied only on charges that are performed on the charge point via a roaming platform. |
| Roaming additional fee kWh | Absolute amount of every roaming charge on a charge point with this subscription will be transferred to your Operator Wallet. It is calculated per kWh. This is your Operator cut, as a service provider to this charge point. | Fee is calculated the same as Additional fee kWh (see above). For this fee to be applied, it requires the charge point to have activated Roaming. It is applied only on charges that are performed on the charge point via a roaming platform. |
| Models | Here you specify which brands and models of charge points you support. | As you will be applying the subscription manually on Teams or charge points, you can leave the supported models as All. |
Once saved, your Custom Subscription plan is sent for review by a Monta Customer Success Manager.
Until the plan is approved, you will see it as Pending.
Once it is approved, it will be shown as Active and you can begin applying it to the charge points.
If you have set up the Custom Subscription to be applied “For Charge Point”, then you need to apply it on each charge point individually.
Applying and approving Custom Subscriptions can only be performed by Operator level users with Admin or Manager level rights.
If you have set up the Custom Subscription plan to be applied For Team, then you need to apply it on a Team. This type of plan allows you to apply the subscription on all charge points within a Team, at once.
Applying and approving Custom Subscriptions can only be performed by Operator level users with Admin or Manager level rights.
Yes, you can set new custom subscriptions to be automatically approved. Go to edit the Subscription Plan and set the field “Does the subscription require approval before being activated?” to “No”. Next time you apply the Subscription, it will immediately become active.
Once you create a new Subscription Plan, it needs to be reviewed and approved by a Customer Success Manager at Monta. Until then, you will see the status of the plan as “Pending”. When plan has been approved, it will show as “Active”. You can only apply a Subscription Plan if after it has been approved.
