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Monta Portal

Understand your invoice

This guide explains how to read your monthly invoices in the Monta Portal.
Written by Yana Yankova
Last updated: 1 February, 2024
In this guide

What is an invoice?

The Monta invoice is a financial document that summarizes the monthly activities of your organization in Monta. 

During every month, transactions are happening between your organization, Monta and other organizations, which use the Monta platform. These transactions are happening from and to your Monta Wallet.

Transactions between you and Monta are in the Invoice section. 

Transactions between other organizations or entities than Monta are summed up in the Balance Statement. 

What is contained in an invoice?

In the document you can find:

  • Summary
  • Invoice
  • Monthly balance statement

Summary page

On the top of the page, you will see the period for which the invoice has been issued. On the “To” side are your company information details. 

If the company information needs to be updated, that can be done in the Operator settings for Operator accounts or in the Team settings for a Team. 

Wallet Balance calculation

This section summarizes the whole activity in your Monta Wallet. Here is what the different lines mean:

ItemDescriptionComments
Wallet balance beginning of the monthThe sum, available in your Wallet on the 1st of the invoiced month.
InvoiceThe total sum of the invoice entries (incl. VAT)All transactions between Monta and the invoiced entity. 

Transactions can be found grouped on the invoice page.
Transfer transactionsThe sum of all deposits and withdrawals during the month.
Other related activitiesThe sum of all transactions, not part of the invoice entriesThese can include: Paying for charging, Sponsoring a charge point, paying out or receiving tax refund (DK), etc.

Transactions can be found grouped on the balance statement page.
Wallet balance end of the monthThe sum, available in your wallet on the last day of the invoiced month.If the balance is negative, this means that you make a payment to Monta (see Payable balance).

If the balance is positive, all expenses have been covered. 
If you have activated invoice  auto-withdrawal the amount will be payout to your registered IBAN.
Wallet Balance calculation items

Invoice 

Invoice number

Each invoice has a unique number. You can use this number to identify the invoice in Monta Portal. If you need to make a payment to cover your Payable balance, please use this number as a reference in the bank transfer. 

Invoice entries

On this page you will find all the invoice entries for the month.The invoice only contains goods and services sold between Monta and the invoiced entity. 

Here is a table that explains the different types of transactions, group by type. All transactions can be seen individually in the invoice export.

GroupInvoice entryDescription
Monta charge sessionCharge session(s) – Transaction fee(s)The transaction fees Monta has collected on the income from paid professional charges performed on your charge points.
Monta charge sessionCharge session(s) – Revenue from additional custom fee(s)The revenue you receive from charge points that have an additional custom fee collected from paid professional charges.
Monta charge Session P2PCharge session(s) for P2P – Transaction fee(s)The transaction fees Monta has collected on the income from paid charges performed on your charge points.
Monta charge Session P2PCharge session(s) for P2P – Revenue from additional custom fee(s)The revenue you receive from charge points that have an additional custom fee collected from paid charges.
Monta CommissionCommission – Customer subscription(s)The commission that Monta collects when someone makes a purchase on a custom subscription you offer.
Monta CommissionCommission – Tax refund subscription(s)The commission that Monta collects when someone makes a purchase on a tax refund subscription you offer.
Monta Roaming chargeMonta roaming (CPO) – Charge session(s)Charge sessions that have been performed on roaming charge points from the Monta platform.
Monta Roaming chargeMonta roaming (CPO) – Transaction fee(s)The fee that Monta collects for charges that are performed on roaming charge points.
Monta Roaming chargeMonta roaming (EMSP) – Charge session(s)Charge sessions that have been performed on your charge points via a roaming platform.
Monta Roaming chargeMonta roaming (EMSP) – Transaction fee(s)The fee that Monta collects for charges that are performed on your charge points via a roaming platform.
Monta Roaming chargeMonta roaming – Transaction fee(s)The fee that Monta collects for charges that are performed on your charge points, through a roaming platform.
Monta Roaming chargeMonta roaming – Revenue from additional custom fee(s)The revenue you receive from charge points that have an additional custom fee collected from paid roaming charges.
Monta serviceCo-branding & theming fee, Support servicesThis is the specific service you have purchased in addition to your agreement with Monta.
Monta ShopMonta Shop purchaseThese are all the purchases you have made from the Monta shop.
Monta subscriptionBussines subscription – PurchaseThe cost of your Monta plan. It is the number of active charge point sockets, multiplied by the price per socket.
Monta subscriptionEnterprise subscription – PurchaseThe cost of your Monta plan. It is the number of active charge point sockets, multiplied by the price per socket.
Monta subscriptionPro subscription – PurchaseThe cost of your Monta plan. It is the number of active charge point sockets, multiplied by the price per socket.
Monta subscriptionGuided subscription purchase, Home subscription purchase, White label subscription purchaseThis is an additional subscription you have signed up for with Monta.
Invoice entries explained

Payable balance

The payable balance is the amount you need to pay to Monta, in order to cover your monthly expenses. 

It is possible that your Wallet funds have covered your expenses, and then your payable balance will be 0. You can read more about this here. In simple terms: 

Payable balance = 0 means you do not need to make any payments.
Payable balance > 0 means that you have to make a payment to Monta to cover your invoice.

Monthly statement

The Monthly statement summarizes all activity in your Monta Wallet. 

Transactions during the month can include, but are not limited to:

  • Income from charges on your charge points within Monta
  • Expense from charging on other Teams’ charge points within Monta
  • Issued or received tax refunds
  • Issued or received Sponsored charge point reimbursements
  • Payment for a Operator service subscription (Custom or Tax refund)
  • Deposits and Withdrawals from the Wallet

All transactions summed up = Current month deduction

Wallet balance beginning of month – Current month deduction = Wallet balance end of month

Balance statement entries

Here is a table that explains the different types of transactions, group by type. All transactions can be seen individually in the invoice export. 

GroupBalance statement EntryDescription
Monta charge sessionCharge session(s) Professional paid charges which have been paid by your Monta Wallet or the income for professional charges, performed on charge points in your Team.
Monta charge Session P2PCharge session(s) for P2P – Charge session(s)Paid charges, which have been paid with this Monta Wallet or the income from charges, performed on charge points in your Team.
Monta charge sessionCharge session(s) – Sponsored chargeSponsored charges, which have been paid by your Team.
Monta PromotionCompany referral, Expired promotion code, Promotion code, Reversal of promotion code, Reversal of user referral, User referralThis can be a Promotional transaction that has happened in your Wallet, such as referring a company, or a user to Monta.
Operator subscriptionOperator subscription – Custom Subscription purchasePurchase of a monthly custom subscription from your service provider.
Operator subscriptionOperator subscription – Tax refund Subscription purchasePurchase of a tax refund monthly subscription you have from your tax refund provider.
Monta transactionTransaction – Team member FeeThese are the Team member fees you have collected throughout the month from members of the Team.
Monta transactionTransaction – DepositYou have deposited funds in your Monta Wallet.
Monta transactionTransaction – Deposit from MontaMonta has deposited funds in your Monta Wallet.
Monta transactionTransaction – Credit from MontaMonta has deposited credits in your Monta Wallet. Credits can only be spent within Monta and cannot be withdrawn.
Monta transactionTransaction – Withdrawal from MontaMonta has withdrawn funds from your Monta Wallet.
Monta transactionTransaction – Withdrawal to bank accountYou have withdrawn funds from your Monta Wallet.
Operator transactionOperator transaction – Tax refundYou have issued a tax refund to your tax refund customers.
Monta otherOther
Balance statement entries explained

Export invoice transactions

At the bottom of the document, there is a link, from where you can export all transactions related to the invoice. 

Please note that in order to export the transactions, you need to have access to the Team or Operator account in Monta Portal. When you click “Download invoice transactions from Monta Portal”, that will send a csv file to the email, related to your Monta account. 
Alternatively, you can also export the invoice transactions, directly from Monta Portal.

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Frequently asked questions

Who can get invoiced by Monta?

All Operator accounts are invoiced by Monta. The payment terms depend on the specific agreement.

Business and Enterprise Teams can request to be invoiced by Monta. Teams go through a Know Your Business (KYB) approval process by the Monta’s financial Team, before invoicing can be enabled.

Basic and Pro Teams cannot be invoiced by Monta, as that is not included in these Monta plans.


How long does it take to process a bank transfer payment for an invoice?

It could take several business days, until the funds have arrived to the Monta bank account. Once the payment is received your invoice will be processed and approved.


How to update my company details in the invoice?

If you need to make a change of your company details, you can do this in the settings section of your company account. There, you can update:

  • Company name, address, contact email
  • Finance email – this is where the invoices are sent every month
  • VAT number, EAN number, PO number

For a Team -> Go to the Team settings and edit the “Team information” tab

For an Operator account -> Go to your Operator account overview and edit the “Settings” tab


Why is the invoice showing as “Pending”?

If you have paid the invoice by bank transfer, it takes several days until the money arrives and a few more business days for the payment to be processed. Until your payment is handled and approved, the invoice will show as “Pending”.


How can I pay an invoice?

Bank transfer – You can make a bank transfer to the Monta bank account stated in the invoice. Remember to use the reference number from the invoice, when making a bank transfer.

Payment link – You can also pay invoices using the direct payment link. You can find the payment link in the invoice PDF or in Monta Portal when opening the invoice. If you pay by link, the invoice is automatically approved.


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