What’s new

Learn how to join a queue at a busy charge point and get notified when it is your turn to charge.

Reservation holds a public charge point so it is available when you arrive. This article is for drivers using Monta Charge.

How to set up and enable meter reading publishing from Monta Hub to third-party platforms including Allstar (Mina) and Advenir.

Learn how to manage charging sites in Monta Hub — including site details, opening hours, firmware updates, SmartQueue, Reservation, map visibility, electricity cost tracking, and site transfers.

An overview of how to create and apply price groups for EV drivers in Monta, covering price group types, pricing methods, optional hourly tariffs, additional fees, and minimum charge fees.

Explains how to create, configure, and edit Partner API keys in Monta Hub. Use this article to connect your systems to the Monta platform via the Partner API.

How to verify your identity (KYC) the first time you withdraw from your Monta Wallet: what you need, the steps, and what happens next.

Covers how to add a payment method, top up, withdraw, and manage auto-refill for your personal Monta Wallet. Use this article to set up and maintain your Wallet for charging sessions.

This article explains how to request monthly invoicing for a Business or Enterprise team in Monta Hub, including the approval process and how to enable automatic wallet payouts.

Monta automates AFIR data reporting to national access points on your behalf. This article covers setup steps for Austria, Belgium, France, Ireland, and Sweden.

How to set up local, Payter (Europe), Payter (US and Canada), Crane, Nayax, or self-integrated payment terminals in Monta Hub.

How to set up starting fees, charging fees, per-minute fees, and idle fees on price groups in Monta, including when each fee applies and how to configure stop conditions.

Learn how to apply subscription plans to charge points or teams, and approve pending subscriptions in Monta Hub.

Set restrictions on where the Team Wallet can be used for charging, by country or operator, at the team, member group, member, or charge key level.

Covers the key sections of the Operator account in Monta Hub, including company information, bank accounts, members, subscriptions, themes, and dashboards. Use this article to configure and maintain your operator organisation.

Set up automatic charging on your home charge point using SmartCharge, scheduled, or immediate charging rules in Monta Charge.

Learn how to add and connect multiple charge points at once in Monta Hub using a CSV import and installer job — suitable for charge point operators (CPOs) with large sites.

Learn how to create multiple accounts at once in Monta Hub, set custom join codes in the import, and check the import history for errors.

Explains how to restrict external charging access for your team members, including blocking or allowing specific roaming networks, so they can only charge on approved networks.

Explains how to create an account, fill in your profile, set a passcode, add a bank account, and configure preferences in Monta Charge.

Turn on test mode for an account to see its app onboarding again on every app launch, so you can check your setup without inviting members again.

Use the Charging stations tab on the Network page to find a charging station, see its status and EVSEs, and restart it or set maintenance on its EVSEs.

Turn on the high contrast appearance in Monta Hub to get a darker sidebar, clearer borders and bolder labels that are easier to read.

Put many EVSEs into maintenance at a planned time as one group, follow the group while it runs, and end it early if the work finishes sooner.

Check which DSO, bidding area and TSO an EVSE or location belongs to, refresh them, and browse the zone map in Hub.

Choose the day and time your car must be ready when you start a Smart charging session from the one tap sheet, up to 28 days ahead.

Learn what the default charging plan is, which settings it starts with, and when automatic charging is on for a new home charger.

Revenue share lets you configure how charge revenue is automatically distributed between your operator account and one or more recipient accounts — for example, to compensate a site owner whose land your charge points occupy.

Add, configure, move and remove EVSEs at an energy-managed location in the Hub, one at a time or in bulk.

Learn how to use Workflows in the new Hub to automate repeated tasks.

Alert monitoring groups the events from your EVSEs into issues and raises the ones worth acting on as alerts. Learn how to switch it on, read the Alerts and Issues tabs, and work an alert to resolution.

Set rules so Monta signs completed charges off for you (approve, review or reject) based on the verification outcome, amount, audience and open checks, with a replay to preview over past charges. Builds on Charge Verification.

Turn vehicles that already charge on your EVSEs into fleet vehicles in bulk, using the vehicle IDs (VIDs) your EVSEs have recorded, and remove a VID from a vehicle when it no longer applies.

Use the Fraud agent page in Hub to find, sort and review the charges and wallet activity Monta's AI fraud agent suspects are fraud.

Make sure employees' home charging is reimbursed by their employer by switching reimbursed charging on or off for many EVSEs in one step.

Sites and charge points carry a country subdivision code, such as US-GA, that tells you which US state an address is in.

Save the filters, sort and columns of a Hub list as a named view, and share it with everyone in your operator, so you do not rebuild the same list set-up each day.

Explains the daily reminder email that goes to accounts whose subscription is paused because no payment card is on file, and how to stop it by adding a card.

Turn on auto withdrawal in an account template so new private accounts are paid out to their bank account without the driver setting it up.

See your session success, start-failure and abnormal interruption rates per period and per EVSE, and learn how each one is calculated.

Start suggestions show a card on the map for the charge point you just plugged into, so you can start charging in one tap.

Show drivers and roaming partners one brand name instead of your registered company name, including across sub-operators.

See which of your EVSEs take part in grid services, where they are, and what happened during each grid event.

How operators add an EVSE whose brand and model are not in the Monta catalogue by choosing the Other model in Hub.

Learn how the Dashboards page in Monta Hub now opens Studio dashboards, where the old embedded panels moved, and how to switch back to the classic page.

Explains when a driver's subscription is billed to the driver's own default card instead of being paused, and how to help a driver whose subscription is paused.

Explains the shorter Hub sidebar that account member view shows, which four entries it holds and what to do if an entry is missing.

Find an energy location in the Hub, check its live state and change its settings.

Alert monitoring groups the events from your EVSEs into issues and raises the ones worth acting on as alerts. Learn how to switch it on, read the Alerts and Issues tabs, and work an alert to resolution.